At a Glance
- Tasks: Greet and assist clients, manage front-of-house operations, and host workplace events.
- Company: Join Sodexo, a leader in providing exceptional workplace experiences.
- Benefits: Enjoy competitive pay, wellbeing support, discounts, and career development opportunities.
- Other info: Inclusive workplace with diverse employee networks and excellent growth potential.
- Why this job: Be the friendly face of the company and make a real impact on client satisfaction.
- Qualifications: Strong communication skills and a positive attitude are essential; hospitality experience is a plus.
The predicted salary is between 30000 - 32000 € per year.
Location: London
Contract: Permanent – Full Time
Working Hours: 40 per week, Monday – Friday, shifts 07:00 – 15:30, 09:30 – 18:00 and 10:30 – 19:00.
Salary: £15.62 per hour + Sodexo benefits.
Job Introduction
- Full time 40 hours per week
- Shifts: 07:00 – 15:30, 09:30 – 18:00, 10:30 – 19:00
- £15.62 per hour
- Site specific benefits
- Opportunities for career development
- Sodexo employee benefits package
What you'll do
- Greet and assist employees, clients, and visitors with warmth and professionalism.
- Deliver consistent front‑of‑house operations, including reception, visitor sign‑ins, communal areas and meeting room coordination.
- Collaborate with internal teams and external vendors to support a seamless workplace experience.
- Host workplace events, client activities, and proactively escalate maintenance or facilities issues to the appropriate teams.
- Handle incoming communications and ensure messages are delivered accurately and efficiently.
- Maintain a tidy, organized, and presentable office environment.
What you'll bring
- Previous experience in a similar client‑facing or hospitality role is a plus, but excellent interpersonal and communication skills are the key.
- A positive, energetic and proactive attitude with a passion for exceeding customer expectations.
- Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook).
- Strong organisational abilities and attention to detail.
Benefits
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday or larger issues, including legal and financial advice, support with work or personal issues impacting wellbeing
- Access to a 24‑hour virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues protect the environment while staying fit
- Sodexo UK and Ireland’s enhanced benefits and leave policies
Equal Opportunity Employer
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Customer Service Executive/Floor Captain employer: Sodexo
Sodexo is an exceptional employer located in London, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package, including access to a 24-hour virtual GP service and extensive learning opportunities, Sodexo fosters an inclusive environment where diverse talents can thrive. Join us to be part of a team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive/Floor Captain
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your previous experiences relate to the job description. We want you to showcase your interpersonal skills and proactive attitude!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive/Floor Captain
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Service Executive/Floor Captain. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive/Floor Captain. Familiarise yourself with the job description and think about how your skills and experiences align with what they’re looking for.
✨Showcase Your Interpersonal Skills
Since this role is all about interacting with clients and colleagues, be ready to demonstrate your excellent communication skills. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues with a positive attitude.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult client or coordinating an event. Think through potential scenarios and how you would approach them, highlighting your organisational abilities and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team culture, opportunities for career development, or how they measure success in this position.
