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For Companies At a Glance
- Tasks: Monitor CCTV, conduct patrols, and ensure safety at a vibrant venue.
- Company: Join the security team at Guinness in Covent Garden.
- Benefits: Enjoy mental health support, discounts, and flexible working hours.
- Why this job: Be part of a dynamic team ensuring safety in a flagship destination.
- Qualifications: SIA Door Supervisor and CCTV licence required; experience in security preferred.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a professional and proactive Control Room – CCTV Operative to join the security team at Guinness at Old Brewer’s Yard, a flagship destination in the heart of Covent Garden. This unique venue combines immersive brand experiences with vibrant hospitality, including retail, bars, restaurants, an experience centre, and flexible event spaces—all powered by the spirit of Guinness. As part of our dedicated security team, you will play a vital role in protecting staff, visitors, property, and products, ensuring a safe and secure environment across this high-profile site.
What You\’ll Be Doing
- Site Security & Patrols – Conduct regular internal and external patrols, monitor high-risk areas, manage access control, issue and audit ID cards, and maintain key registers in line with assignment instructions.
- CCTV & Systems Monitoring – Operate and monitor CCTV in compliance with SIA and GDPR, respond to alarms and fire panel activations, and accurately use the P2D 360 system and product tagging systems.
- Incident Response & Reporting – Respond to emergencies, provide first aid where required, carry out searches, escalate issues promptly, and produce detailed incident reports following SOPs and escalation processes.
- Customer Service & Communication – Meet and greet staff, visitors, and contractors professionally, maintain radio communication, respond to calls and emails, and ensure consistent delivery of a high-level service.
- Compliance & Administration – Maintain accurate records (DOB, access logs, search sheets, daily files), comply with Diageo, Sodexo, and site-specific policies, and support audits and inductions as required.
- Flexibility & Training – Work across day, night, and weekend shifts at short notice, complete regular training (including off-site courses), and support the security manager and lead with any additional duties.
What You Bring
- Licensing & Compliance – Hold a valid SIA Door Supervisor and CCTV licence.
- Experience – Previous experience in hospitality, bar, or event security, with exposure to premium venues an advantage.
- Technical Knowledge – Confident using CCTV systems, access control technologies, and knowledgeable in venue safety procedures such as evacuation and incident response.
- Skills & Abilities – Excellent verbal communication, strong conflict resolution skills, and the ability to remain calm under pressure.
- Professionalism – Smart, professional appearance with a customer-focused attitude and sound understanding of licensing laws.
- Flexibility & Training – Willing and able to work flexible hours including evenings and weekends; First Aid qualification (or willingness to achieve) desirable.
What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Apply today and play a vital role in safeguarding a flagship destination—where your vigilance behind the screens keeps staff, visitors, and the venue safe.
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Control Room - CCTV Operative employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room - CCTV Operative
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work in hospitality or event security. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with CCTV systems or access control tech, make sure to highlight that in conversations. Bring it up during interviews or networking events to demonstrate your expertise.
✨Tip Number 3
Be ready for anything! The role requires flexibility, so be prepared to discuss your availability for various shifts. Showing that you’re adaptable and willing to jump in at short notice can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so don’t miss out on your chance to join the team!
We think you need these skills to ace Control Room - CCTV Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in security and customer service. We want to see how your skills match what we're looking for in a Control Room – CCTV Operative.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about security and how you can contribute to our team at Guinness. Keep it professional but let your personality show through.
Showcase Your Technical Skills: Since this role involves operating CCTV systems, mention any relevant technical knowledge or experience you have. We love candidates who are confident with technology and can handle the tools of the trade.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sodexo
✨Know Your Tech
Familiarise yourself with CCTV systems and access control technologies before the interview. Being able to discuss your technical knowledge confidently will show that you're prepared and understand the role's requirements.
✨Showcase Your Experience
Prepare specific examples from your previous roles in hospitality or security that highlight your skills in incident response and customer service. This will help demonstrate your ability to handle the responsibilities of the position effectively.
✨Stay Calm Under Pressure
Think of scenarios where you had to remain calm during a crisis. Practising how you would respond to emergencies can help you articulate your conflict resolution skills during the interview.
✨Dress the Part
Make sure to present yourself smartly and professionally. First impressions matter, especially in a security role where professionalism is key. Dressing appropriately shows that you take the opportunity seriously.