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- Tasks: Provide a welcoming service and assist patients and visitors at Colchester Hospital.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive pay, mental health resources, discounts, and flexible working options.
- Why this job: Make a real difference in patient experiences every day.
- Qualifications: Strong communication skills and confidence with IT systems.
- Other info: Dynamic team environment with opportunities for learning and development.
The predicted salary is between 11 - 16 £ per hour.
Healthy outcomes start with positive patient experiences.
37.5 hours per week / 5 days in 7
£13.36 per hour + Sodexo Benefits
Location: Colchester Hospital
As a Visitor Services Assistant at Sodexo, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You will be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes.
What you’ll do:
- Provide a professional and welcoming service at the main reception and Welcome Desk, assisting patients, visitors, and staff with enquiries.
- Operate badge access systems and issue visitor passes in line with Trust security policies.
- Handle car parking enquiries, process payments, and assist with PCN (Penalty Charge Notice) administration.
- Accurately process cash transactions for parking fees, reimbursements, and other visitor services in compliance with NHS financial governance.
- Complete daily cash reconciliation, maintain secure storage, and ensure accurate record‑keeping for audit purposes.
- Carry out general office and clerical duties, including data entry, filing, and document handling.
- Respond to Estates and Soft FM requests, escalating issues where necessary.
- Maintain confidentiality and adhere to Information Governance standards at all times.
- Communicate effectively with Sodexo colleagues, ward managers, and service users to ensure smooth service delivery.
- Promote a safe environment by reporting incidents and following health and safety procedures.
- Act as first point of contact for enquiries and requests for both Colchester and Ipswich Hospitals and Community Sites.
What you bring:
- Confidence using Microsoft Office and other basic IT systems.
- A strong team spirit and excellent communication skills.
- The ability to stay calm, focused, and organised under pressure.
- Previous admin experience is desirable.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications - so don’t wait!
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
Visitor Services Assistant in Colchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Colchester
✨Tip Number 1
Get to know the company! Research Sodexo and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Visitor Services Assistant, you'll be interacting with patients and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former Sodexo employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Sodexo family.
We think you need these skills to ace Visitor Services Assistant in Colchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Visitor Services Assistant, so make sure you understand the key responsibilities and skills required.
Tailor Your Application: When you write your application, don’t just send a generic one. Highlight your relevant experience and skills that match what we’re after. Show us how you can bring value to our team at Sodexo!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your personality shine through too!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visitor Services Assistant role. Familiarise yourself with the key responsibilities like handling enquiries and operating badge access systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve assisted customers or resolved issues. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Visitor Services Assistant. Prepare to discuss how you manage your time and tasks, especially under pressure. You might want to share specific examples of how you’ve handled multiple responsibilities simultaneously in past jobs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
