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- Tasks: Lead a dynamic team to enhance visitor experiences at ESNEFT Colchester Hospital.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Competitive pay, ongoing training, and mental health resources.
- Why this job: Make a real difference in patient and visitor experiences every day.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 17 £ per hour.
Location: ESNEFT Colchester Hospital | Pay: £14.69 per hour | Hours: 37.5 hours per week (5 over 7 shift pattern)
Make a difference every day – join our team at the heart of patient experience. Are you an experienced people leader who thrives in a busy, customer-focused environment? Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff? We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high-performing team.
What you'll do:
- Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
- Oversee front-of-house operations, ensuring every visitor receives a professional and welcoming experience.
- Supervise car parking operations, including attendants, patrols, and PCN processes.
- Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
- Maintain accurate reporting and data transparency to the Trust.
- Monitor SLAs, drive continuous improvement, and ensure service excellence.
- Support and develop staff through appraisals, training, and regular communication.
- Promote a Zero Harm mindset, ensuring health and safety compliance at all times.
What we're looking for:
Essential:
- Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
- Excellent communication, organisation, and leadership skills.
- Strong understanding of cash handling, confidentiality, and administrative processes.
- Ability to manage multiple priorities in a fast-paced setting.
- Confidence working with reporting tools, SLAs, and performance metrics.
Desirable:
- Experience working within the NHS or healthcare sector.
- Knowledge of parking management systems, access control, and PCN processes.
- Proficiency in Microsoft Office and digital reporting platforms.
What you'll get in return:
- Competitive hourly rate of £14.69
- 37.5 hours per week, 5 over 7 days
- Ongoing training and development opportunities
- The chance to make a tangible impact on the patient and visitor experience
- A supportive, inclusive working environment that celebrates teamwork and growth
What we offer:
Working at Sodexo isn't just a job – it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided
- Opportunities to gain experience through learning and development
- Cycle to Work scheme & volunteering opportunities
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications – so don't wait!
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Team Leader Visitors Services in Colchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Visitors Services in Colchester
✨Tip Number 1
Get to know the company! Research Sodexo and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Sodexo.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you demonstrated leadership, customer service, and problem-solving skills. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Sodexo.
We think you need these skills to ace Team Leader Visitors Services in Colchester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and trained others, especially in customer service settings. Share specific examples that demonstrate your ability to create a welcoming environment.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Use bullet points if necessary to make your skills and experiences stand out.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your background aligns with the responsibilities listed, like managing cash handling or overseeing operations. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Visitor Services. Familiarise yourself with the key tasks like overseeing front-of-house operations and managing cash handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how you motivated your team and ensured a welcoming environment for customers. This is crucial as the role requires strong leadership in a busy, customer-focused setting.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. For instance, how would you handle a difficult visitor or manage multiple priorities during peak times? Practising these types of questions can help you articulate your thought process clearly during the interview.
✨Emphasise Your Commitment to Safety
Given the importance of health and safety compliance in this role, be prepared to discuss how you promote a Zero Harm mindset. Share any relevant experiences where you ensured safety protocols were followed, as this will resonate well with the interviewers.
