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- Tasks: Lead a dynamic team to enhance visitor experiences in a busy hospital environment.
- Company: Join Sodexo, a global leader in creating better everyday experiences.
- Benefits: Competitive pay, ongoing training, mental health resources, and flexible working options.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 11 - 17 £ per hour.
Overview: Team Leader Visitor Services Location: ESNEFT Colchester Hospital
Pay: £14.69 per hour
Hours: 37.5 hours per week (5 over 7 shift pattern)
Make a difference every day - join our team at the heart of patient experience. Are you an experienced people leader who thrives in a busy, customer-focused environment? Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff? We are seeking a Team Leader - Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high-performing team.
What you’ll do:
- Ensure excellence and consistency across all aspects of Visitor Services, supporting Sodexo and NHS Trust values of compassion, safety, and service quality.
- Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
- Oversee front-of-house operations, ensuring every visitor receives a professional and welcoming experience.
- Supervise car parking operations, including attendants, patrols, and PCN processes.
- Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
- Maintain accurate reporting and data transparency to the Trust.
- Monitor SLAs, drive continuous improvement, and ensure service excellence.
- Support and develop staff through appraisals, training, and regular communication.
- Promote a Zero Harm mindset, ensuring health and safety compliance at all times.
What we’re looking for:
Essential:
- Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
- Excellent communication, organisation, and leadership skills.
- Strong understanding of cash handling, confidentiality, and administrative processes.
- Ability to manage multiple priorities in a fast-paced setting.
- Confidence working with reporting tools, SLAs, and performance metrics.
Desirable:
- Experience working within the NHS or healthcare sector.
- Knowledge of parking management systems, access control, and PCN processes.
- Proficiency in Microsoft Office and digital reporting platforms.
What you’ll get in return:
- Competitive hourly rate of £14.69
- 37.5 hours per week, 5 over 7 days
- Ongoing training and development opportunities
- The chance to make a tangible impact on the patient and visitor experience
- A supportive, inclusive working environment that celebrates teamwork and growth
Benefits:
Working at Sodexo isn’t just a job - it’s a chance to make a difference every day. You’ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided
- Opportunities to gain experience through learning and development
- Cycle to Work scheme & volunteering opportunities
- Flexible working and a dynamic team environment
About Sodexo:
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services. We are committed to being an inclusive employer and welcome applications from a diverse range of experiences, backgrounds, and identities. We encourage involvement with Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Team Leader Visitor ServicesLocation in Colchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Visitor ServicesLocation in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo and ESNEFT. Understanding their values and mission will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and team leadership.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've motivated and trained teams in the past. Highlighting your leadership style will demonstrate that you’re the right fit for the Team Leader role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows your genuine interest and helps you assess if it’s the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader Visitor ServicesLocation in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills align with the role of Team Leader in Visitor Services!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Share specific examples of how you've created a welcoming environment or improved service quality in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Visitor Services. Familiarise yourself with the key aspects like managing a multidisciplinary team and ensuring excellent visitor experiences. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight your ability to motivate staff and manage multiple priorities in a fast-paced environment. This is crucial for demonstrating that you can handle the demands of the position.
✨Understand the NHS and Sodexo Values
Research the values of both the NHS and Sodexo, particularly around compassion, safety, and service quality. Be ready to discuss how you align with these values and how you would promote them within your team. This shows that you’re not just looking for a job, but that you’re committed to making a positive impact.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
