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- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain high standards.
- Company: Join Sodexo, a supportive company focused on career growth and wellbeing.
- Benefits: Competitive pay, flexible hours, health support, and career development opportunities.
- Why this job: Be a key player in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in hospitality, strong leadership, and problem-solving skills required.
- Other info: Enjoy perks like discounts, training, and a friendly work culture.
The predicted salary is between 26 - 30 £ per hour.
We are looking for a confident and motivated Front of House Team Leader to join our team at Merville Barracks, Colchester, CO2 7UT. This is a hands-on leadership role where you'll play a key part in delivering service excellence, supporting your team, and ensuring the smooth day-to-day operation of the catering and retail offer.
As Front of House Team Leader, you will lead by example, ensuring outstanding customer service while maintaining the highest standards of food safety, cleanliness, and compliance. You'll support your line manager in driving performance, developing your team, and delivering a first-class service to customers and clients.
What you’ll do:
- Deliver exceptional service excellence and customer care at all times
- Supervise, motivate, train and develop the front of house team
- Monitor standards, ensuring compliance with company policies, procedures and legislation
- Assist your line manager in driving sales, efficiencies and key business KPIs
- Work collaboratively across all units and departments to ensure contract delivery
- Deputise for the Deputy Centre Manager when required
- Manage staffing, including shift allocation, task delegation and training
- Act as the first point of contact for customer queries and complaints, resolving issues professionally
- Ensure all areas are clean, safe and maintained to service standards
- Manage stock rotation, markdowns, ordering and delivery checks in line with policy
- Ensure accurate use of Kronos and effective staffing records
- Champion allergen awareness and a Zero Harm mindset
- Conduct performance reviews and development plans for direct reports
- Lead team briefs, huddles and meetings as required
- Maintain excellent client and customer relationships
- Report near misses, accidents and faulty equipment promptly
- Oversee shifts and make operational decisions to ensure service continuity
- Continue to develop your own skills and complete required training
What you bring:
- Previous experience in a catering or hospitality operational role
- Strong leadership skills with the ability to work on your own initiative
- Ability to work effectively within a team environment
- Desirable:
- Previous experience supervising or leading a team
- Working knowledge of MS Office (Word, Excel, Outlook)
- Strong problem-solving skills with an analytical and innovative approach
- Food Safety Level 3 qualification
What we offer:
- Fully funded apprenticeship qualifications
- Career development opportunities within Sodexo
- A friendly and supportive work environment
- Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
- Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
- Career Growth – Apprenticeships, learning tools, and development opportunities.
- Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Front of House Shift Leader in Colchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Shift Leader in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Merville Barracks and Sodexo. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your leadership skills and experience.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share specific examples of how you've motivated teams or resolved customer issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Front of House Shift Leader in Colchester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous experience in leading teams. We want to see how you've motivated and developed others, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Shift Leader role. Familiarise yourself with the key responsibilities like delivering exceptional service and managing a team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your leadership abilities during the interview. Prepare examples from your past experiences where you've successfully motivated or trained a team. Highlight how you resolved conflicts or improved service standards, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific situations you've faced in previous roles and how you managed them. This will showcase your analytical approach and readiness to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
