Events Manager - London in City of Westminster

We are looking for an Events Manager to lead the day-to-day reception and events operation on a high-profile client contract. The role is hands-on, with a strong focus on people, service standards and attention to detail across all reception and event spaces. You will manage a small team and take responsibility for planning and delivering events from start to finish, including high-profile, client-facing activity. Strong organisation, clear communication and the ability to stay calm and focused in a busy environment is essential.

Responsibilities

• Manage the day-to-day reception and events operation
• Lead and support a team of five across reception desks and event spaces
• Oversee two reception areas (ground floor and meeting floor), ensuring they are welcoming, professional and well organised
• Plan and deliver events from start to finish, ensuring smooth delivery and high service standards
• Work closely with Heads of Department and on-site teams to support effective communication and delivery
• Manage external meeting spaces using the Desana system
• Use our systems to manage visitor processes and ensure full compliance
• Handle customer feedback and resolve issues quickly and professionally
• Ensure all security, health and safety procedures are followed at all times
• Support, develop and motivate the team through effective leadership
• Manage rotas, holidays and absences to ensure appropriate cover
• Carry out inductions, training and performance reviews
• Maintain service standards and address performance or conduct issues when required
• Produce monthly reports on service performance and team activity

Qualifications

• Experience in a hotel, corporate hospitality or similar environment
• Previous experience in reception or customer-facing roles
• Strong understanding of event coordination and delivery
• Experience supervising or managing a team
• Confident, organised and able to manage multiple priorities
• Excellent communication and stakeholder management skills
• Good IT skills and awareness of health and safety requirements

At Sodexo, we are passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. Working with Sodexo is more than a job; it is a chance to be part of something greater.

Benefits

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.