At a Glance
- Tasks: Support client engagement strategy and build strong relationships with clients.
- Company: Join a leading service provider committed to quality and client satisfaction.
- Benefits: Competitive salary, bonuses, and 20+ perks including gym discounts and 24/7 support.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving team success.
- Qualifications: Experience in client relations and strong leadership skills required.
The predicted salary is between 50000 - 65000 € per year.
Responsibilities
- Support the Head of Client Relations in shaping and delivering the client engagement strategy across your portfolio, ensuring alignment with Sodexo's values and operational standards.
- Build strong, trusted relationships with clients, acting as a senior point of contact and ensuring their needs are understood, prioritised and met.
- Oversee day-to-day client service activity, ensuring consistent, high-quality delivery across all contracts and service lines.
- Lead, coach and support members of the Client Relations team, fostering a culture of collaboration, accountability and service excellence.
- Analyse client feedback, performance data and operational insights to identify opportunities for improvement, innovation and added value.
- Support the management of complex or high-profile client issues, ensuring swift resolution and clear, transparent communication.
- Collaborate with operational, commercial and support teams to ensure seamless delivery and a unified approach to client satisfaction.
- Represent Sodexo in client meetings, reviews and strategic discussions, championing our commitment to quality of life, safety and responsible business practices.
Qualifications
- Proven experience in a senior client relations, account management or customer‑focused leadership role, ideally within a service‑led or contract‑based environment.
- Strong relationship‑building skills with the ability to influence and engage at all levels.
- Experience leading or mentoring teams, with a passion for developing people and driving performance.
- A strategic mindset with the ability to translate insight into practical, value‑adding actions.
- Excellent communication and problem‑solving skills, with the resilience to navigate complex client challenges.
- Highly organised, adaptable and comfortable working in a fast‑paced, multi‑stakeholder environment.
Benefits
- Competitive Salary + Bonus.
- 20+ Sodexo benefits including retirement plan, discounts to over 1,900 brands, gym discount, confidential 24/7 employee assistance programme providing independent support to overcome life’s obstacles including emotional, legal and financial advice.
Equal Opportunity
We recognise that we are on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We are a Disability Confident Leader employer. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Deputy Head of Client Relations in City of Westminster employer: Sodexo
Sodexo is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and an extensive benefits package that includes over 20 perks such as retirement plans and discounts to numerous brands. Our work culture fosters collaboration and accountability, empowering you to build strong client relationships while leading a dedicated team in a dynamic environment. With a commitment to diversity and inclusion, we welcome candidates from all backgrounds, ensuring a supportive workplace where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of Client Relations in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Deputy Head of Client Relations role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand Sodexo's values and how they align with your own experience in client relations. This will help you showcase how you can contribute to their client engagement strategy.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built strong client relationships and resolved complex issues in the past. This will demonstrate your problem-solving abilities and strategic mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Head of Client Relations in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Deputy Head of Client Relations role. Highlight your relationship-building skills and any relevant leadership experience to show us you’re the right fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use quantifiable achievements to demonstrate how you've successfully managed client relationships or led teams in the past. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for client relations and how you embody Sodexo's values in your work. This is your chance to stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sodexo
✨Know Your Client Engagement Strategy
Before the interview, take some time to understand the client engagement strategy that Sodexo employs. Familiarise yourself with their values and operational standards, and think about how your experience aligns with these. This will show that you’re not just interested in the role, but also in how you can contribute to their mission.
✨Build on Your Relationship-Building Skills
Since this role is all about building strong relationships, prepare examples from your past experiences where you successfully engaged with clients. Think about how you influenced decisions or resolved conflicts. Being able to articulate these experiences will demonstrate your capability in a senior client relations role.
✨Showcase Your Leadership Style
As a Deputy Head of Client Relations, you'll be leading and mentoring a team. Be ready to discuss your leadership style and how you foster collaboration and accountability within your teams. Share specific instances where you’ve developed team members or driven performance improvements.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about navigating complex client challenges. Prepare by thinking through past situations where you had to resolve issues swiftly and effectively. Highlight your communication skills and resilience, as these are key to ensuring client satisfaction and maintaining strong relationships.
