At a Glance
- Tasks: Lead a diverse catering team to enhance patient dining experiences at Chesterfield Royal Hospital.
- Company: Join Sodexo, a global leader in improving quality of life services.
- Benefits: Enjoy competitive pay, mental health support, and flexible work options.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in catering management and strong communication skills required.
The predicted salary is between 40582 - 49600 £ per year.
- The following content displays a map of the jobs location - Chesterfield
- Up to £34,500, (Dependant on Experience)
- Monday to Friday
- Location is Chesterfield Royal Hospital, Top Road, Chesterfield, S44 5BL
- Role Requires a Driving License
Are you an experienced catering or hospitality leader with a passion for delivering exceptional patient experiences? We are looking for a highly motivated
Patient Services Manager to lead and develop our patient dining service at Chesterfield Royal Hospital .
In this key leadership role, you will oversee a large, diverse team, manage operational and financial performance, and ensure the delivery of safe, high quality catering services that support patient wellbeing.
Working closely with the General Manager, clinical stakeholders and wider hospital teams, you will drive service excellence, maintain the highest standards of food safety and compliance, and continuously enhance the patient dining experience through innovation, engagement and strong people leadership.
This is an exciting opportunity for a commercially aware and customer focused manager with proven experience in catering operations, budget management and team development, ideally within a healthcare or complex service environment.
If you thrive in a fast paced setting, enjoy leading people to achieve outstanding results, and are passionate about making a positive difference to patients every day, we'd love to hear from you.
What You'll Do
- Lead and manage a large catering operation, ensuring high quality service delivery and achievement of budgeted financial targets.
- Take full responsibility for managing budgets, controlling labour costs, stock levels and food wastage to maximise operational efficiency.
- Lead, motivate and develop teams, including recruitment, performance management, employee engagement and staff development.
- Ensure full compliance with Food Safety, Health and Safety, company policies and regulatory requirements across all catering operations.
- Drive exceptional patient, client and service user satisfaction, continuously improving service standards and performance.
- Manage employee relations matters including attendance, conduct, performance and wellbeing in line with HR policies and procedures.
- Work closely with stakeholders including catering dietitians, contractors and senior management to enhance services, improve patient dining experiences and deliver value for money.
- Identify, manage and escalation operational, financial and compliance risks while contributing ideas and best practices to improve overall site performance.
What You Bring
- Proven experience managing a diverse workforce within a service environment.
- Proven experience managing budgets and financial performance within a catering service.
- Excellent communication skills with patients, visitors, colleagues and clients.
- Ability to work independently, flexibly and professionally in a fast paced and changing environment.
- Ability to build positive relationships and demonstrate respect, empathy, care and compassion.
- Excellent customer service skills with a strong focus on service delivery.
- Ability to work effectively as part of a team while adhering to policies, procedures and standards.
- Positive attitude, enthusiasm, and strong literacy and numeracy skills.
- Qualification in Food Safety and Hygiene and Health and Safety.
- Previous experience working within a healthcare environment.
- Experience in training and developing staff.
- NVQ Healthcare Support Services, BICSc, CPSS, or HND in Hotel, Catering or Institutional Management.
What we offer
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
You’ll belong in a company and team that values you foryou; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.
We are committed tobeingan inclusive employer.
We are a forces friendly employer.
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer.
We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Sodexo Disability, Ability network, So Together, Generations and Origins.
#J-18808-Ljbffr
Patient Services Manager in Chesterfield employer: Sodexo
Sodexo is an excellent employer that prioritises the wellbeing of its employees and the community, offering a supportive work culture where teamwork and customer service excellence are at the forefront. With flexible hours, comprehensive benefits including the Blue Light Card, and opportunities for personal growth within the healthcare sector, working as a Subway Sandwich Artist at Royal Stoke Hospital allows you to make a meaningful impact while enjoying a rewarding career in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Chesterfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Patient Services Manager in Chesterfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
