At a Glance
- Tasks: Manage catering stands during matchdays, ensuring top-notch service and food hygiene.
- Company: Join the iconic Newcastle United Football Club at St. James' Park.
- Benefits: Flexible casual hours, vibrant atmosphere, and a chance to be part of thrilling events.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be at the heart of matchday excitement while leading a dynamic team.
- Qualifications: Experience in catering or hospitality, strong leadership, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Manage the catering stand during matchdays and events at St. James’ Park, ensuring efficient operations, high‑quality food hygiene, and excellent customer service.
Main Responsibilities
- Oversee the day‑to‑day operation of catering kiosks or concession stands during matchdays and events.
- Lead and supervise kiosk staff to ensure efficient, professional, and high‑quality customer service.
- Coordinate food and beverage service to maintain smooth operations during busy service periods.
- Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events.
- Monitor staff performance, allocate duties, and provide support where required during service.
- Handle customer enquiries, complaints, and service issues professionally and efficiently.
- Ensure all till operations and payment procedures are followed correctly.
- Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance.
- Conduct stock checks and communicate replenishment requirements to catering management.
- Monitor food quality, portion control, and presentation standards across the kiosk operation.
- Support queue management and customer flow to maximise service efficiency and guest satisfaction.
- Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas.
- Ensure all team members follow stadium policies, operational procedures, and safety regulations.
- Maintain a calm, organised, and professional approach in a fast‑paced, high‑pressure stadium environment.
- Support the training and onboarding of casual kiosk and catering staff where required.
The Ideal Candidate
- Previous experience in a supervisory role within catering, hospitality or events environments.
- Strong leadership skills with the ability to motivate and manage casual staff in a fast‑paced stadium setting.
- Excellent organisational and multitasking abilities, particularly during high‑volume matchday service periods.
- Confident decision‑maker who can remain calm and effective under pressure.
- Strong customer service skills with the ability to handle enquiries and resolve complaints professionally.
- Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations.
- Experience managing tills and basic financial procedures.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events.
- Strong communication skills with the ability to liaise effectively across multiple departments.
- Detail‑focused with high standards for service quality, cleanliness, and operational efficiency.
- Ability to train, guide, and support casual staff to ensure consistent performance.
- Comfortable working in a physically demanding, fast‑paced stadium environment.
- Proactive and hands‑on approach with a strong work ethic.
Apply now to join our team.
Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club employer: Sodexo
Newcastle United Football Club is an exceptional employer, offering a vibrant work culture at the iconic St. James' Park. As a Casual Matchday Stadium Catering Stand Manager, you'll enjoy flexible working hours during exciting matchdays, opportunities for professional growth, and the chance to lead a dynamic team in delivering outstanding customer service. Join us to be part of a passionate community that values teamwork, excellence, and a commitment to creating memorable experiences for fans.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its catering operations. This will help you stand out during interviews, showing that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams in high-pressure situations. This is key for a role like this, where you'll be leading kiosk staff during busy matchdays.
✨Tip Number 4
Be ready for a fast-paced environment! Practice staying calm under pressure and think about how you would handle customer complaints or service issues. This will demonstrate your ability to maintain high standards during hectic matchdays.
We think you need these skills to ace Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience in catering or hospitality. We want to see how you've led teams and managed busy environments, especially during events like matchdays!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if you need to, and make sure to address the key responsibilities mentioned in the job description. We appreciate clarity and organisation!
Demonstrate Your Customer Service Skills:Since this role is all about providing excellent customer service, share examples of how you've handled customer enquiries or complaints in the past. Show us that you can keep a cool head under pressure!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can't wait to hear from you!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, brush up on your knowledge of food hygiene, health & safety regulations, and customer service best practices. Being able to discuss these topics confidently will show that you’re serious about the role and understand what it takes to manage a catering stand effectively.
✨Show Off Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy environment. Highlight how you motivated staff during peak times and resolved any issues that arose. This will demonstrate your ability to handle the fast-paced nature of matchdays.
✨Practice Makes Perfect
Think about common interview questions related to customer service and conflict resolution. Practising your responses can help you articulate your thoughts clearly and show that you can remain calm under pressure, which is crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
