At a Glance
- Tasks: Manage hospitality rooms on matchdays, ensuring a top-notch experience for guests.
- Company: Join the iconic Newcastle United Football Club and be part of the action.
- Benefits: Flexible casual hours, dynamic work environment, and the thrill of matchdays.
- Other info: Fast-paced role with opportunities to grow in the vibrant world of sports hospitality.
- Why this job: Be at the heart of the game, delivering exceptional service to fans and VIPs.
- Qualifications: Experience in hospitality and strong leadership skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Job Reference: SDX/TP/1173276/157962
Number of Positions: 20
Contract Type: Casual
Location: St. James' Park, Newcastle
Closing Date: 27/06/2026
Job Category: Catering Management
Responsibilities:
- Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience.
- Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards.
- Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards.
- Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event.
- Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction.
- Work closely with kitchen, bar, and front‑of‑house teams to ensure seamless coordination of service.
- Manage room flow, seating arrangements, and service timing in line with hospitality schedules.
- Handle guest enquiries, requests, and complaints promptly and professionally.
- Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times.
- Oversee stock levels within hospitality rooms and request replenishment as needed.
- Maintain cleanliness, organisation, and presentation standards throughout service.
- Supervise till operations and ensure accurate billing procedures where applicable.
- Support staff performance during service, providing guidance and on‑the‑spot problem solving.
- Complete opening and closing duties, including setup checks, breakdown, and end‑of‑day reporting.
- Maintain a calm, professional, and solution‑focused approach in a fast‑paced, high‑pressure stadium environment.
Ideal Candidate:
- Previous experience in hospitality supervision, room management, events, or premium food and beverage service.
- Strong leadership skills with the ability to coordinate and motivate a team in a fast‑paced environment.
- Excellent customer service skills with confidence interacting with VIP, corporate, and hospitality guests.
- Calm, professional, and solution‑focused when handling pressure, complaints, or last‑minute changes.
- Strong organisational skills with the ability to manage multiple priorities during busy matchday operations.
- Good understanding of food and beverage service standards, including fine dining or premium hospitality expectations.
- Confident communicator, able to liaise effectively with kitchen, bar, and front‑of‑house teams.
- High attention to detail with a strong focus on presentation, timing, and service quality.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events.
- Proactive, hands‑on approach with the ability to step in and support service where needed.
- Experience managing guest relations and ensuring high levels of customer satisfaction.
- Good knowledge of food hygiene, health & safety, allergen awareness, and licensing compliance.
- Comfortable handling basic financial processes such as billing, tills, or stock reconciliation.
- Able to work efficiently in a physically demanding, high‑pressure stadium environment.
Casual Matchday Hospitality Room Manager - Newcastle United Football Club employer: Sodexo
Newcastle United Football Club is an exceptional employer, offering a vibrant work culture that thrives on teamwork and passion for hospitality. As a Casual Matchday Hospitality Room Manager, you will enjoy the unique atmosphere of St. James' Park, with opportunities for personal growth and development in a fast-paced environment, all while delivering memorable experiences to our guests. Join us to be part of a dedicated team that values excellence and provides a rewarding career in the heart of Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Hospitality Room Manager - Newcastle United Football Club
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at venues like St. James' Park. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, attend events at the stadium or similar venues. This gives you a chance to meet potential employers and showcase your passion for hospitality in person.
✨Tip Number 3
Be ready for a quick chat! Prepare a short pitch about yourself and your experience in hospitality. You never know when you might bump into someone from the Newcastle United team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Casual Matchday Hospitality Room Manager - Newcastle United Football Club
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Matchday Hospitality Room Manager role. Highlight your relevant experience in hospitality supervision and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Show Off Your Customer Service Skills:In your application, emphasise your excellent customer service skills. Share examples of how you've handled guest enquiries or complaints in the past. We love candidates who can keep a calm and professional approach under pressure!
Highlight Your Teamwork Experience:Since this role involves coordinating with various teams, make sure to mention any experience you have working in a fast-paced environment. We’re looking for someone who can motivate and lead a team effectively, so let us know how you’ve done that before!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at St. James' Park!
How to prepare for a job interview at Sodexo
✨Know Your Hospitality Basics
Brush up on your knowledge of food and beverage service standards, especially in a premium setting. Be ready to discuss your previous experiences in hospitality supervision and how you ensured high service quality.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you coordinated staff effectively or resolved conflicts to maintain a smooth operation.
✨Master Guest Relations
Be ready to talk about how you handle guest enquiries and complaints. Share instances where you provided exceptional customer service, especially with VIPs or corporate guests, to demonstrate your ability to maintain a professional demeanor under pressure.
✨Demonstrate Your Organisational Prowess
Think about how you manage multiple priorities during busy matchdays. Prepare to discuss your strategies for ensuring everything runs smoothly, from room setup to service timing, and how you keep track of stock levels and health & safety regulations.
