At a Glance
- Tasks: Supervise bar operations on matchdays, ensuring top-notch service and team motivation.
- Company: Join the vibrant team at Newcastle United Football Club's hospitality division.
- Benefits: Flexible hours, exciting work environment, and opportunities for career growth.
- Other info: Dynamic role with a chance to work at major events and meet fellow sports enthusiasts.
- Why this job: Be part of unforgettable matchday experiences while developing your leadership skills.
- Qualifications: Experience in bar supervision and strong customer service skills required.
The predicted salary is between 12 - 15 £ per hour.
Job Reference: SDX/TP/
Number of Positions: 20
Contract Type: Casual
Location: St. James' Park Newcastle
Closing Date: 27/06/2026
Job Category: Catering Management
Job Introduction
We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.
Main Responsibilities
- Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service.
- Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment.
- Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards.
- Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas.
- Monitor staff performance during service and provide on-the-spot guidance and support where needed.
- Handle guest enquiries, requests, and complaints professionally and promptly.
- Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service.
- Manage tills and payment procedures to ensure accuracy and security.
- Monitor stock levels, report shortages, and support stock rotation and replenishment.
- Liaise with cellar and hospitality room teams to ensure seamless service delivery.
- Maintain high standards of cleanliness, hygiene, and organisation across all bar areas.
- Ensure all health & safety, food safety, and stadium operational procedures are followed.
- Support queue management and service flow during peak periods to maximise efficiency.
- Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting.
- Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment.
- Support training and onboarding of casual bar staff where required.
The Ideal Candidate
- Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments.
- Strong leadership skills with the ability to motivate and coordinate casual staff under pressure.
- Excellent knowledge of bar operations, including stock control, tills, and service standards.
- Confident decision-maker who remains calm and effective in fast-paced, high-volume matchday settings.
- Strong customer service skills with the ability to handle VIP and hospitality guests professionally.
- Good understanding of licensing laws, including Challenge 25 and responsible alcohol service.
- Highly organised with the ability to manage multiple priorities at once.
- Strong communication skills with the ability to liaise across hospitality, cellar, and operations teams.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
- Hands-on and proactive approach, willing to support bar service during peak periods.
- High attention to detail with a focus on service quality, cleanliness, and operational efficiency.
- Experience managing cash reconciliation and basic end-of-shift reporting.
- Ability to train, guide, and support casual bar staff to maintain consistent standards.
- Calm, professional, and solutions-focused when dealing with service issues or customer concerns.
Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club employer: Sodexo
At Sodexo Live! St. James' Park, we pride ourselves on creating unforgettable experiences while fostering a vibrant and inclusive work culture. As a Casual Matchday Hospitality Bar Supervisor, you'll enjoy the thrill of working in a dynamic environment alongside passionate individuals, with ample opportunities for personal and professional growth within a leading global food and facilities management company. Join us to be part of an exciting journey where your contributions truly matter, and where we celebrate the unique talents of our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its hospitality areas. This will help you stand out during interviews, showing your genuine interest in the role and the environment you'll be working in.
✨Tip Number 2
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in high-pressure situations. This is key for a supervisory role, so think of specific stories that highlight your experience.
✨Tip Number 4
Prepare for the fast-paced environment! Brush up on your knowledge of bar operations and customer service. Being able to discuss how you handle busy matchdays will impress the hiring team and show you're ready to hit the ground running.
We think you need these skills to ace Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you love creating memorable experiences for guests.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in bar supervision and customer service, and explain how you can contribute to our team at St. James' Park.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Newcastle United Football Club.
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Familiarise yourself with the bar operations and customer service standards expected at Newcastle United Football Club. Brush up on your knowledge of licensing laws, especially Challenge 25, as this will show you’re serious about responsible service.
✨Show Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team under pressure. Highlight how you motivated staff during busy periods and maintained high service standards, as this is crucial for the role.
✨Be Customer-Focused
Think of scenarios where you’ve handled guest enquiries or complaints effectively. Being able to demonstrate your strong customer service skills will set you apart, especially in a fast-paced environment like a matchday.
✨Stay Calm Under Pressure
Practice how you would manage multiple priorities during peak times. The interviewers will want to see that you can maintain a calm and professional approach, so consider role-playing some high-pressure situations with a friend.
