At a Glance
- Tasks: Deliver top-notch food and drink service at matchdays and events.
- Company: Join the vibrant team at Newcastle United Football Club.
- Benefits: Flexible casual hours, dynamic work environment, and a chance to meet exciting guests.
- Other info: Perfect for those who thrive in fast-paced environments and love teamwork.
- Why this job: Be part of unforgettable matchday experiences in a premium hospitality setting.
- Qualifications: Experience in fine dining or hospitality is essential; passion for customer service is a must.
The predicted salary is between 12 - 15 £ per hour.
This role offers an opportunity to join Sodexo Live! for the 2026/27 season at St. James' Park, Newcastle United Football Club, working at both matchday and non‑matchday events within a fast‑paced, premium hospitality environment.
Main Responsibilities
- Deliver exceptional food and beverage service to guests in premium hospitality and fine dining areas on matchdays and event days;
- Provide a professional, attentive, and personalised guest experience at all times;
- Prepare dining areas to high presentation standards, including table set‑up, linen, glassware, and cutlery;
- Serve food and drinks efficiently and accurately in line with fine dining service standards;
- Maintain excellent product knowledge of menus, wines, beverages, and hospitality packages;
- Anticipate guest needs and respond promptly and professionally to requests or enquiries;
- Work closely with kitchen, bar, and hospitality teams to ensure seamless service throughout events;
- Ensure tables and service areas remain clean, organised, and well‑presented during service;
- Follow all food hygiene, health & safety, allergen, and licensing regulations;
- Operate tills and payment systems accurately where required;
- Assist with stock replenishment, polishing glassware/cutlery, and general hospitality preparation tasks;
- Handle guest feedback and resolve issues professionally to maintain a high‑quality hospitality experience;
- Support opening and closing duties, including set‑up, clearing, and cleaning responsibilities;
- Maintain professionalism, discretion, and composure in a fast‑paced premium hospitality environment;
- Uphold the stadium’s brand standards and commitment to outstanding customer service throughout all events.
The Ideal Candidate
- Previous experience in fine dining, hospitality, events, or premium food and beverage service essential;
- Passionate about delivering exceptional customer service and creating memorable guest experiences;
- Confident in a premium hospitality environment;
- Excellent communication and interpersonal skills with the ability to engage confidently with guests;
- Strong attention to detail and commitment to high presentation and service standards;
- Ability to work efficiently and calmly in a fast‑paced matchday and events environment;
- Good knowledge of food, beverages, wines, and fine dining service etiquette desirable;
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events;
- Team player with a positive attitude and willingness to support colleagues across hospitality operations;
- Able to anticipate guest needs and respond professionally to requests or complaints;
- Comfortable serving high‑profile guests, corporate clients, and VIP hospitality customers;
- Confident following food hygiene, allergen, health & safety, and licensing procedures;
- Well‑presented with a professional and approachable manner at all times.
Casual Matchday Fine Dining Staff - Newcastle United Football Club employer: Sodexo
Joining Sodexo Live! at St. James' Park offers a unique opportunity to work in a vibrant and dynamic environment, delivering exceptional fine dining experiences to guests during matchdays and events. With a strong focus on employee growth, you will receive comprehensive training and support, fostering a culture of teamwork and excellence. Enjoy the thrill of being part of Newcastle United Football Club's prestigious hospitality team, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Fine Dining Staff - Newcastle United Football Club
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its layout. This will help you navigate quickly on matchdays and impress your potential employers with your knowledge.
✨Tip Number 2
Network like a pro! Chat with current staff or attend events at the stadium. Building connections can give you insider info and might even lead to a recommendation when applying through our website.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance, share your experiences in fine dining and customer service. Let them see how much you care about creating memorable guest experiences.
✨Tip Number 4
Be ready for a fast-paced environment! Practice staying calm under pressure. During interviews or networking, mention how you thrive in busy settings, especially during matchdays and events.
We think you need these skills to ace Casual Matchday Fine Dining Staff - Newcastle United Football Club
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in fine dining or hospitality. We want to see how your background aligns with the role, so don’t hold back on those details!
Personalise Your Application:Tailor your application to reflect your passion for delivering exceptional customer service. We love candidates who can connect with our values and show us why they’d be a great fit for our team.
Be Professional and Approachable:Since you'll be working in a premium environment, it’s important to convey professionalism in your application. Use a friendly tone but keep it polished – we’re looking for that perfect balance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the mix for this exciting opportunity at St. James' Park.
How to prepare for a job interview at Sodexo
✨Know Your Fine Dining Etiquette
Brush up on fine dining service standards and etiquette before your interview. Familiarise yourself with the types of dishes, wines, and beverages that might be served at Newcastle United Football Club. This knowledge will not only impress your interviewers but also show your passion for delivering exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond for a guest or handled a difficult situation with professionalism. This will demonstrate your ability to create memorable experiences for guests.
✨Dress to Impress
Since this role is in a premium hospitality environment, make sure to dress smartly for your interview. A well-presented appearance reflects your understanding of the brand's standards and your commitment to professionalism. Remember, first impressions count!
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would respond to various scenarios involving guest interactions. This will help you feel more at ease during the interview.
