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For Companies At a Glance
- Tasks: Deliver 5-star customer service and support seamless operations in a vibrant corporate environment.
- Company: Join Sodexo, a global leader in improving quality of life services.
- Benefits: Enjoy competitive pay, career development, and a range of employee perks.
- Why this job: Be the first point of contact and make a real difference every day.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible hours, a supportive team, and opportunities for personal growth await you.
The predicted salary is between 25000 - 30000 £ per year.
Full Time, 40 hours per week, 5 days per week; 8.5 hour shift between 7 am and 7 pm on a rota basis. £14.23 per hour.
Site Specific Benefits:
- Opportunities for career development
- Plus our Sodexo employee benefits package
- 10 Minute walk from the train station
Operational excellence begins with you. As a Customer Service and Hospitality Assistant with Sodexo, you will enhance the services of our vibrant corporate site, offering a helping hand to ensure flawless facilities operations and keep things running smoothly.
What you will do:
- Provide a 5-star customer service experience to users of an allocated floor plate area and reception area.
- Provide Meeting Room technology support in terms of assistance with connection and troubleshooting.
- Ensure that the site rules are followed and assist the building customers in adhering to these.
- Be the first point of contact for building customers who require facilities support.
- Maintain a tidy and inviting environment across areas such as meeting rooms, communal kitchen/coffee areas, mail room and lobbies.
- Respond promptly to incoming service requests from clients and colleagues.
- Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required.
- Collaborate with internal teams to support a seamless workplace experience.
- Support with planning and event delivery.
What you will bring:
- The ability to multi-task
- Excellent communicator
- Experience of working within a team and the ability to work on own initiative
- Flexibility that is focused on delivering exceptional customer service
- IT Literate is essential
- A positive, energetic and proactive attitude, with a hands-on approach to work.
- Strong organisational abilities and attention to detail.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
A little more about Sodexo: At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater? Work with the best in the business.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Customer Service and Hospitality Assistant in Cambridge employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Hospitality Assistant in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo. Check out their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 3
Show off your teamwork spirit! This job requires collaboration with internal teams, so be prepared to discuss how you've successfully worked in a team before. Highlight your flexibility and how you can adapt to different situations to keep things running smoothly.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company. This shows your enthusiasm and helps you figure out if Sodexo is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service and Hospitality Assistant in Cambridge
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to provide a 5-star experience, just like we do at Sodexo!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit the role of a Customer Service and Hospitality Assistant.
Tailor Your Application: Make sure to tailor your application to the job description. Mention specific responsibilities from the listing that you’re excited about and how your background aligns with them. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our journey to create a better everyday for everyone!
How to prepare for a job interview at Sodexo
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've provided a 5-star experience in previous roles. Think about specific situations where you went above and beyond for a customer.
✨Familiarise Yourself with Meeting Room Tech
Since you'll be providing tech support, it’s crucial to understand common meeting room technologies. Research basic troubleshooting steps for equipment like projectors and video conferencing tools, so you can confidently discuss your knowledge during the interview.
✨Showcase Your Team Spirit
Sodexo values collaboration, so be prepared to talk about your experiences working in teams. Share stories that highlight your ability to work well with others and how you contribute to a positive team environment.
✨Demonstrate Your Organisational Skills
As a Customer Service and Hospitality Assistant, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and maintain attention to detail, especially in busy environments. Use examples from past jobs to illustrate your organisational prowess.
