At a Glance
- Tasks: Be the friendly face of our vibrant corporate site, ensuring smooth operations and a great guest experience.
- Company: Join Sodexo, a global leader in Facilities Services with a supportive culture.
- Benefits: Earn £14.55 per hour, enjoy free gym access, and discounts on food and travel.
- Other info: Enjoy career growth opportunities and a friendly work environment.
- Why this job: Experience variety in a dynamic role while making a real impact in the workplace.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 14.55 - 14.55 £ per hour.
40 hours per week Monday - Friday Rotating shift pattern of 07:00-15:30 and 10:30-19:00. However, flexibility may be required to meet business needs.
£14.55 per hour
Free use of on-site gym
25% off hot food in on-site restaurant
Free hot and cold beverages on site
50% off travel pass to work
Great access from Cambridge South railway station
Park and Ride facilities to site
Free use of scooters and e-bikes within the Cambridge area to travel to and from work
This is a physically active role where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours - ranging from schools to company executives.
If you're looking for a role with variety, this could be the job for you.
What you'll do:
- Be a friendly and professional first point of contact for employees, clients and visitors
- Respond promptly to service requests and incoming communications
- Be the first point of contact for the reporting of maintenance issues and troubleshoot or liaise with 3rd party contractors to resolve
- Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections
- Ensuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reported
- AV troubleshooting in meeting rooms, events set up
- Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces
- Working in Food Service Areas, serving customers at Till points or serving delicious hot and cold foods
- Proactively monitor and report Health & Safety matters
- Collaborate with internal teams to deliver a seamless workplace experience
- Be willing to be cross-trained to support a variety of areas of the operation
What you'll bring:
- Previous experience in a similar role or a hospitality, retail or hotel background
- Excellent interpersonal and communication skills
- A positive, energetic and proactive attitude with a passion for customer service
- Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook)
- Strong organisational abilities and attention to detail
- Comfortable with engaging with members of the public including school children
What we offer:
- On-the-job training with experienced professionals
- Fully funded apprenticeship qualifications
- Career development opportunities within Sodexo
- A friendly and supportive work environment
- Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
- Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
- Career Growth - Apprenticeships, learning tools, and development opportunities.
- Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Join us and be part of a company that values its employees and offers real career growth opportunities.
Customer Service and Facilities Coordinator - Cambridge employer: Sodexo
Sodexo is an excellent employer that prioritises the wellbeing of its employees and the community, offering a supportive work culture where teamwork and customer service excellence are at the forefront. With flexible hours, comprehensive benefits including the Blue Light Card, and opportunities for personal growth within the healthcare sector, working as a Subway Sandwich Artist at Royal Stoke Hospital allows you to make a meaningful impact while enjoying a rewarding career in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Facilities Coordinator - Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sodexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sodexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Facilities Coordinator - Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sodexo:Your cover letter is your chance to shine! Tell us why you want to work at Sodexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sodexo!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
