Business Host - Airport Lounge

The following content displays a map of the jobs location - Heathrow Airport

• Shift workpattern- 2 early 2 lates and 2 off
• This role is casual and will be made permanent upon obtaining airside pass.
• Must be able to provide 5-year checkable work history for airport clearance
• Many employee benefits, rewards and recognition.

Job Introduction

About the Role

Business host at Cathay Pacific lounge at Heathrow Airport

We’re experience makers.

And food fanatics. Andwe’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

Main Responsibilities

Guest Service

• Welcome and acknowledge guests in a friendly and professional manner.
• Provide information regarding lounge facilities, amenities and services.
• Anticipate guest needs and proactively offer assistance.
• Address guest inquiries, concerns, and complaints professionally and upscale when necessary.
• Ensure the lounge is maintained to the highest standards of cleanliness, presentation, and comfort.
• Monitor seating areas, dining areas, workstations, and restrooms throughout the shift.
• Replenish food, beverages, amenities, and guest supplies as required.
• Support lounge opening, operational, and closing procedures.
• Assist with VIP arrivals, special requests, and disrupted flight situations.

Food & Beverage Support

• Monitor buffet and beverage stations to ensure products are stocked, fresh, and presented attractively.
• Observe food safety and hygiene standards at all times.
• Communicate replenishment and maintenance requirements to the kitchen and housekeeping teams.

Safety and Compliance

• Adhere to company policies, airline standards, and airport regulations.
• Follow health, safety, security, and emergency procedures.
• Report hazards, incidents, accidents, and maintenance issues promptly.
• Maintain confidentiality of guest and airline information.

Teamwork and Communication

• Work collaboratively with lounge hosts, housekeeping, kitchen staff, and airline representatives.
• Participate in daily operational briefings and team meetings.
• Maintain a positive and professional attitude at all times.

The Ideal Candidate

• Customer service or hospitality experience.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and guest recovery skills.
• Professional appearance and presentation.
• Flexible availability, including weekends, holidays, and shift work

Preferred:

• Experience within airline lounge or premium hospitality environments.

About The Company

Sodexo Live!
We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live!build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.