We are looking for a confident and well organised ER Advisor to join our Employee Relations Services team based in Salford. You will provide practical, compliant advice to line managers on a wide range of ER matters and support the smooth delivery of ER and TUPE processes.
Responsibilities
- Provide ER advice to managers and stakeholders on informal and formal cases, ensuring compliance with employment law and company policy.
- Respond to escalated ER queries and record all actions accurately in the CSM system.
- Support with letters, documentation and case administration.
- Escalate complex or high risk cases to ER Specialists or the ER Manager.
- Guide managers on preparing for and conducting ER meetings.
- Work with HR Services to ensure accurate logging, redundancy calculations and case allocation.
- Maintain secure and accurate employee records in line with data protection requirements.
- Support TUPE processes including due diligence, letters, welcome packs, tracking and liaison with Payroll.
Required Qualifications and Skills
- Keep up to date with employment legislation and internal policy changes.
- Ability to provide remote ER support for a multi‑site operation.
- Experience of providing HR advice in line with relevant policies and legislation.
- Well organised with the ability to plan, prioritise and manage a high volume of case work and queries to meet deadlines.
- Excellent verbal and written skills. Ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner.
- Ability to meet deadlines under pressure.
- Understanding of customer requirements and ability to take ownership of problems/issues and recommend practical HR solutions.
- Pro‑active and practical approach to problem solving.
- Strong understanding and respect for confidentiality.
- Good working knowledge of current employment legislation and its application in the workplace.
- Understanding of regulatory bodies, governing policies and their impact to ER issues.
- Proficient user of Microsoft Office programmes - strong excel skills.
Desirable
- Experience in a Shared Service or busy HR environment.
- Knowledge of HR systems (SAP HR / CRM).
- Understanding of Agenda for Change.
Benefits
We offer 20+ Sodexo benefits including a Sodexo retirement plan, discounts to over 1,900 brands, a gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support for emotional, legal and financial advice, and more. For further details regarding our Sodexo benefits please see attached.
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We are an inclusive workplace where everyone is welcome. We recognise that we are on a journey with regards to diversity and inclusion and therefore welcome applications for candidates from underrepresented backgrounds.
