At a Glance
- Tasks: Lead a team to create exceptional guest experiences and manage event operations.
- Company: Join Sodexo, a company that values your individuality and impact.
- Benefits: Enjoy competitive pay, mental health support, and flexible working options.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 30000 - 31000 € per year.
37.5 hours per week Monday - Friday (0700 - 1500) £14.81 per hour
Responsibilities:
- Manage a team of Receptionists & Porters to deliver a specific standard of Guest experience.
- Supervise the day-to-day operation of the Business Event Centre and Main Reception.
- Complete monthly team rotas, deliver staff team briefings and training, as required.
- Assist in menu planning, food presentation and meeting room catering service standards.
- Deliver the highest standards of customer service and be the first point of contact for delegates/visitors.
- Collate end of month department data and reports as requested by FOH Manager.
- Undertake audits in relation to service delivery / offer compliance, as requested.
- Manage the HMRC Matrix booking system to maximise occupancy rates.
- Supervise & coordinate the corporate meetings within the Business Event Centre.
What you’ll do:
- Experience of following and ensuring implementation of Health and Safety Procedures.
- Experience of undertaking conference and events coordination.
- Computer proficient.
- Basic numeracy / literacy skills.
- Customer service excellence.
- Supervisory experience.
What we offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
BEC & Reception Supervisor in Birmingham employer: Sodexo
Sodexo is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where you can thrive in your role as BEC & Reception Supervisor. With a focus on mental health support, flexible benefits, and opportunities for professional development, you'll be part of a team that values your contributions and encourages a balanced work-life experience. Located conveniently in B1 2AX, you'll enjoy easy access to transport links while working in a dynamic environment that fosters excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land BEC & Reception Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to delivering that top-notch guest experience they’re after. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your supervisory experience and customer service skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Sodexo.
We think you need these skills to ace BEC & Reception Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and customer service excellence to show us you’re the right fit for the BEC & Reception Supervisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've managed teams or coordinated events, and let your personality shine through!
Showcase Relevant Experience:When filling out your application, emphasise any experience you have with Health and Safety procedures or event coordination. We want to see how you can contribute to our team and enhance the guest experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a BEC & Reception Supervisor. Familiarise yourself with managing teams, customer service excellence, and event coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or improved service standards. Highlight how you’ve handled challenges and ensured compliance with health and safety procedures.
✨Demonstrate Customer Service Excellence
Since this role is all about delivering top-notch guest experiences, come ready to share stories that showcase your commitment to customer service. Discuss how you’ve gone above and beyond for guests in past roles, and be ready to explain how you would handle difficult situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
