At a Glance
- Tasks: Be the friendly face of HMRC, providing top-notch customer service and support.
- Company: Join a reputable organisation focused on community and service excellence.
- Benefits: Enjoy mental health support, discounts, and flexible working options.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a difference by creating a welcoming environment for visitors and staff.
- Qualifications: Strong communication skills and a reliable, professional attitude are essential.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a reliable, customer-focused BEC and Receptionist to join our team at HMRC Birmingham Regional Centre. This is a varied and rewarding role where you will be the first point of contact for visitors, helping to deliver outstanding customer service while supporting the day-to-day operation of the building. The successful candidate will undertake reception, administration, cleaning, porterage, catering support, and general facilities duties to ensure a safe, clean, and welcoming environment for staff and visitors.
What you’ll do:
- Provide excellent customer service and act as the first point of contact for visitors and building users.
- Carry out reception and administrative duties, including answering calls, responding to emails, filing, and issuing keys.
- Maintain high standards of cleanliness and support general facilities and porterage services.
- Replenish refreshments and supplies in communal areas.
- Assist with café, mailroom, and other operational support duties when required.
- Operate tills and follow cash handling and company procedures.
- Report maintenance issues, hazards, and equipment faults promptly.
- Follow all Health & Safety, COSHH, Food Safety, and security procedures.
- Support colleagues across the site and work flexibly to meet business needs.
- Complete all tasks and paperwork accurately while maintaining a safe, professional, and welcoming environment.
What you bring:
Essential skills & experience
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Good organisational and administrative skills.
- Reliable, flexible, and professional approach to work.
- Basic IT skills, including email and administrative systems.
- Aware of health and safety practices.
Desirable
- Previous reception, facilities, cleaning, hospitality, catering, or customer service experience.
- Cash handling and till operation experience.
- Experience working within a secure or corporate environment.
What we offer:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
BEC and Receptionist in Birmingham employer: Sodexo
At HMRC Birmingham Regional Centre, we pride ourselves on fostering a supportive and inclusive work environment where every team member plays a vital role in delivering exceptional customer service. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including mental health support, flexible working arrangements, and opportunities for personal and professional growth. Join us to be part of a dynamic team that values your contributions and offers a rewarding career in a secure and corporate setting.
StudySmarter Expert Advice🤫
We think this is how you could land BEC and Receptionist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sodexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sodexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace BEC and Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sodexo:Your cover letter is your chance to shine! Tell us why you want to work at Sodexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sodexo!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
