40 hours per week
Monday to Friday (some weekends)
£33,466 per annum
Sodexo rewards and benefits
Job Introduction
We are now seeking a Service Delivery Manager to join our team at St Davids and St Georges Barracks, Bicester. In this pivotal role, you will take overall responsibility for the day‑to‑day management, coordination and delivery of operational services across designated and affiliated sites, ensuring compliance with contractual requirements, operational standards, service level agreements and KPIs. Working as part of a multi‑skilled team on a rotational shift pattern, you will lead the delivery of exceptional guest services, manage budgets and operational performance, support service growth to meet client and commercial objectives, and develop front‑line colleagues while championing Sodexo's values and collaborative approach to service delivery.
What you'll do:
- Manage the site shop within the JRD.
- Ensure faulty or defective equipment is made safe, removed from use and reported promptly.
- Monitor and report the performance of service partners and contractors, including waste, laundry, tailoring and window cleaning, ensuring service level agreements are met.
- Handle information with discretion and strict confidentiality, ensuring compliance with data protection legislation and contractual requirements.
- Ensure daily service standards are delivered in line with service level agreements, contractual requirements and Sodexo service standards.
- Contribute to service growth while maintaining effective budgetary and cost control.
- Improve operational performance through promotional activity and marketing initiatives.
- Manage the day‑to‑day operational delivery of on‑site service partners and complete all associated procedures.
- Provide the Site Administrator with daily accounting documentation and operational requests relating to new starters and security.
- Welcome and assist visitors and guests, ensuring adherence to all local site rules.
- Carry out any other reasonable duties as requested by management.
Accountabilities
Leadership and people
- Role model Sodexo's values to drive employee engagement and team performance through effective communication and the application of HR policies and procedures.
Risk, governance and compliance
- Ensure compliance with procedures relating to cash, stock, property, information and data.
Financial management
- Contribute to the financial performance of the business through effective resource management and cost control.
Relationship management
- Deliver excellent guest services, build and maintain strong relationships with clients and customers, and resolve concerns or complaints effectively.
Operational management
- Ensure compliance with all legal, regulatory and company requirements, including the quality management system.
Service excellence
- Drive service excellence across the operational business area, ensuring brand integrity, quality, compliance, corporate social responsibility and Sodexo service standards.
Continuous development
- Identify opportunities to improve efficiencies, increase sales and reduce costs.
What you bring:
Essential
- Experience in a management role within the Soft FM service industry.
- People management experience, including recruitment, training, performance management and disciplinary and grievance procedures.
- Strong numerical, interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing.
- Sound knowledge of health & safety and food safety requirements.
- Ability to make independent decisions and work effectively on your own initiative and as part of a team.
- Strong attention to detail and commitment to maintaining high standards.
- Ability to analyse problems, identify opportunities and implement innovative solutions.
Desirable
- Working knowledge of Kronos and UDC Payroll.
- Health & Safety qualification equivalent to IOSH Managing Safely.
- Food Safety qualification equivalent to CIEH Level 3.
What we offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you, act with purpose and make an impact through your everyday actions, and thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you and your family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we receive a high number of applications.
