At a Glance
- Tasks: Lead a vibrant bar team and create unforgettable guest experiences at matchdays and events.
- Company: Join Sodexo Live!, a leader in hospitality at iconic venues like St. James' Park.
- Benefits: Enjoy free meals, parking, mental health support, and flexible working hours.
- Other info: Dynamic work environment with opportunities for personal growth and community involvement.
- Why this job: Be part of an energetic team that thrives on delivering exceptional service and creating memorable moments.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Shearer's Bar Newcastle, St James' Park, Newcastle United Football Club NE1 4ST
29,311pa excellent benefits 40hrs pw 5/7 mainly evenings and weekends free parking, free meals on duty
At Sodexo Live!, we're passionate about creating unforgettable moments. From electric matchday atmospheres to world-class events, we deliver exceptional hospitality experiences at some of the UK's most prestigious venues. We're now looking for an enthusiastic, customer-focused Bar Supervisor to join the team at Shearer's Bar, one of Newcastle's most popular hospitality destinations within the iconic St. James' Park.
As Bar Supervisor, you'll play a key role in the day-to-day operation of the bar, ensuring guests receive exceptional service every time they visit. We're seeking a confident and energetic hospitality professional who enjoys leading from the front. You'll be someone who loves hospitality, enjoys building great teams and takes pride in creating memorable guest experiences. You'll bring energy, positivity and a hands-on approach to every shift, helping us deliver service that's as passionate as the Newcastle supporters we welcome through our doors. If you're a natural leader who thrives in a fast-paced environment, loves delivering outstanding customer service, and enjoys motivating a team to perform at their best, we'd love to hear from you.
What You'll Do:
- Lead and inspire a team of bar staff and glass collectors
- Support the management team in delivering outstanding customer experiences
- Ensure the smooth running of busy matchdays, events and peak trading periods
- Drive sales through effective upselling and product knowledge
- Maintain high standards of cleanliness, presentation and compliance
- Support staff training, development and onboarding
- Manage stock control, deliveries and stock takes
- Complete cash handling and till reconciliation procedures accurately
- Champion health & safety, licensing and food safety standards
- Lead by example to create a positive, engaging and high-performing team culture
What You Bring:
- Previous supervisory experience within a bar, hospitality, leisure or licensed venue environment
- Passion for delivering exceptional customer service
- Strong leadership and team motivation skills
- Excellent communication and interpersonal abilities
- Experience working in a busy, customer-facing environment
- Good understanding of licensing regulations and health & safety requirements
- Ability to remain calm and organised under pressure
- Flexibility to work evenings, weekends and event days
Desirable:
- Experience working within stadiums, arenas or other high-volume venues
- Personal Licence Holder
- Experience using POS systems
- Knowledge of stock control and ordering processes
- Event or large-scale hospitality experience
What we offer:
Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo Live! At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Supervisor - Newcastle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Supervisor - Newcastle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
