EU Major Incident Manager (Swedish speaking)
Brabourne
Kent
GB
TN25 5
Any
Job Description
Join Our Team as an EU Major Incident Manager (Swedish Speaking) Are you an experienced EU Major Incident Manager who thrives under pressure? Do you enjoy working in a fast-paced international environment? If so, we have an exciting opportunity for you! We're looking for a Swedish-speaking IT professional to join our dynamic team and play a critical role in safeguarding business services across multiple European markets.
Your Role
As our EU Major Incident Manager, you will:
- Take ownership of high-priority incidents from identification through to resolution.
- Bring together technical teams, service providers, and business stakeholders to restore services quickly and minimize disruption.
- Be at the center of critical decision-making, ensuring clear communication, strong coordination, and effective leadership throughout the incident lifecycle.
- Lead post-incident reviews to identify root causes and implement improvements that strengthen service resilience.
What We're Looking For
We seek someone with:
- Proven experience in Major Incident Management.
- A strong understanding of ITIL best practices.
- The confidence to lead complex incidents involving multiple stakeholders.
- Exceptional communication skills to provide clear updates to both technical and non-technical audiences.
- Fluency in Swedish is highly desirable.
- Experience working within complex, highly available IT environments.
Working Conditions
This hybrid role is based in Ashford, Kent, with occasional travel for meetings, site visits, and team events. You will also participate in an out-of-hours on-call rota, supported by an on-call allowance.
Why Join Us?
In return for your expertise, you will join a supportive and collaborative team where you can make a genuine impact on service performance across the business. Here's what you can expect:
- A competitive salary
- A company car allowance of £5,500
- A pension scheme
- Single private medical healthcare cover
- A generous holiday allowance of 25 days, with the option to purchase additional holidays + bank holidays
- Huge discounts on a variety of food and award-winning products through our staff shop
- Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo
- Recognition awards and incentives
- Real career opportunities within Sysco, the world's leading foodservice business
If you're passionate about service excellence, enjoy solving complex challenges, and possess the leadership skills to manage major incidents in a dynamic international environment, we'd love to hear from you!
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EU Major Incident Manager (Swedish speaking) in Ashford employer: Sodexo
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