Area Supervisor

Job Description

Healthy outcomes start with positive patient experiences.

Job Introduction

Make a Difference Every Day. Join a role where your work truly matters. As a Area Supervisor at CDC Hanley, you will be responsible for the day-to-day supervision of Portering and Domestic staff, ensuring high standards of service delivery and professional conduct at all times. The role focuses on monitoring performance, maintaining compliance with Trust and Sodexo policies and procedures, and supporting staff to meet required service standards.

Shift Details

Hours: 4 on / 4 off working pattern
Shift times: 16:00‑22:00 & 07:30‑17:30
Pay: £14.03 per hour
Blue Light Card: available
Holidays: statutory + additional
Location: CDC Hanley

What You’ll Do

• Manage staffing rosters across all service functions, ensuring adequate cover (including weekends) and service standards
• Oversee waste management and disposal operations, ensuring compliance, efficiency, and professional presentation
• Coordinate distribution runs and manage on‑site cage segregation in line with operational requirements
• Respond effectively to emergencies, major incidents, and unexpected service disruptions
• Lead, train, induct, and appraise staff, identifying training needs and maintaining high engagement levels
• Monitor attendance, manage payroll inputs, and conduct return‑to‑work interviews in line with policy
• Address performance, conduct, and behavioural issues in accordance with company procedures
• Build strong working relationships while ensuring compliance with management systems, health, safety, and welfare standards

What You’ll Bring

• Be flexible in their approach, willing to ‘go the extra mile’ to ensure patient care and CDC standards are maintained at all time
• Supervisory experience essential
• Ability to learn and use different IT systems
• Understanding of Health and Safety requirements and legislations
• Ability to work under pressure
• Be able to work as part of a team
• To act on their own initiative and adapt quickly to change
• Understanding of confidentiality constraints and sensitivities
• Understanding of Customer Care
• Ability to listen and have good communication skills
• Adaptable and self‑motivated
• Emotional Resilience

What We Offer

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided
• Opportunities to gain experience through learning and development
• Cycle to Work scheme & volunteering opportunities
• Flexible working and a dynamic team environment
• Competitive pay

Additional Information

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We are the global leader in services that improve the quality of life, serving over 100 million consumers each day in 55 countries.

We are committed to being an inclusive employer and welcome applications from people with diverse experiences, backgrounds, and identities. We encourage employees to get involved in employee networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates who meet the minimum selection criteria for the job.