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- Tasks: Lead a team to deliver top-notch service in exclusive airport lounges.
- Company: Join Sodexo Live!, where every day is an extraordinary experience.
- Benefits: Earn ÂŁ13.65 per hour with generous annual leave and training provided.
- Why this job: Be part of unforgettable events and create lasting memories for guests.
- Qualifications: Customer-facing experience and team supervision skills are essential.
- Other info: Flexible 3 days on, 3 days off schedule with early starts.
About The Role
Weâre Experience Makers. And relationship builders.
Weâre hiring. Most people only dream of being at the most exclusive places or out-of-thisâworld events. At Sodexo Live! you donât dream it, you live it every day. Here youâll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because weâre more than just waiters.
Job Introduction
Supervisor â Lomond and Upperdeck Lounges. Be part of something greater.
Role Responsibilities
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and displayed as per set specification, as well as ensuring buffet and stock levels of all F&B items are properly maintained and replenished regularly as required.
- Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
- Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials at all times.
The Ideal Candidate
Essential
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
Desirable
- Lounge experience
- Airport experience
Package Description
- ÂŁ13.65 per hour
- Working 3 days on 3 off, 4:15am â 17:15pm
- 42âhour contract
- Must be able to commute to the Airport for the early starts
- Generous annual leave
- Experience preferred but not essential as training will be provided
About The Company
Sodexo Live! build a career where âeverydayâ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return weâll give you all you need to thrive. We belong to a team that feels like family, act with purpose and be inclusive, thrive in our career, while able to be live in the moment creating exceptional memories. Because at Sodexo Live! weâre so much more.
Why choose Sodexo Live! â At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at highâprofile sports venues, cultural destinations, corporate events or onceâinâaâlifetime social functions, you wonât just craft the moment⌠youâll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a longâterm career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburghâs magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. Thatâs why we are proud to focus on peopleâs essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
Seniority level
- MidâSenior level
Employment type
- Fullâtime
Job function
- Other
- Facilities Services
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Glasgow, Scotland, United Kingdom
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Airport Lounge Supervisor employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Airport Lounge Supervisor
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with lounges or airport services. A friendly chat can lead to insider info about job openings that aren't advertised yet.
â¨Tip Number 2
Show up in person! If youâre near the airport, pop into the lounges and introduce yourself. Bring your CV and express your enthusiasm for the role. Sometimes, a face-to-face interaction can make all the difference.
â¨Tip Number 3
Prepare for the interview by researching Sodexo Live! and their values. Think about how your experience aligns with their mission of creating unforgettable moments. Be ready to share examples of how you've delighted customers in the past.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Airport Lounge Supervisor
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or team supervision. We love seeing how your past roles have prepared you for this position, so donât hold back on the details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Sodexo
â¨Know Your Stuff
Familiarise yourself with the role of an Airport Lounge Supervisor. Understand the key responsibilities like managing staff, ensuring quality service, and maintaining food and beverage standards. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Showcase Your Experience
Be ready to discuss your front-of-house and supervisory experience. Think of specific examples where you've led a team or improved service quality. This is your chance to demonstrate how your background aligns with what Sodexo Live! is looking for.
â¨Emphasise Teamwork
Since this role involves working closely with a team, highlight your ability to collaborate and motivate others. Share stories that illustrate your teamwork skills and how youâve contributed to a positive work environment in the past.
â¨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, or specific challenges the lounges face. This shows that youâre not just interested in the job, but also in being part of the Sodexo Live! family and contributing to their mission.
