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- Tasks: Support our Facilities Management team by managing helpdesk operations and customer communications.
- Company: Join Sodexo, a company that values its people and promotes career growth.
- Benefits: Enjoy competitive pay, wellbeing support, and exclusive discounts.
- Other info: Full training provided, with opportunities for volunteering and community engagement.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in a helpdesk or call centre, strong IT skills, and excellent communication.
Location: Beath High School, Foulford Road, Cowdenbeath, Fife, KY4 9BH
Hours: 20 hours per week, Monday to Friday
Rate: £13.75 per hour
Benefits: Free on-site parking
About the Role
We are seeking a proactive and organised Administrative Assistant to join our Facilities Management team at Beath High School.
This is a key support role responsible for ensuring the smooth operation of our helpdesk, coordinating planned and reactive maintenance, and maintaining effective communication with customers, suppliers, and colleagues.
If you enjoy problem-solving, providing excellent customer service, and working in a structured administrative environment, we would like to hear from you.
Key Responsibilities
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Operate the Facilities Management Helpdesk professionally, handling all incoming calls and emails efficiently.
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Accurately log and monitor service requests, escalating any potential issues promptly.
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Schedule planned preventative maintenance (PPM) and reactive works with customers and vendors.
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Raise purchase orders and update records on the FM Helpdesk system.
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Run regular reports on outstanding work orders and contracts.
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Prepare and complete weekly trading and month-end reports.
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Provide general administrative support to the Facilities Manager and wider team.
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Participate in ongoing training and identify opportunities for process improvement.
About You
You will have excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment.
Essential Skills and Experience:
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Experience working in a Facilities Management Helpdesk or Call Centre environment.
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Strong IT skills, with a basic understanding of computer hardware, peripherals, networks, and shared systems.
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Confident keyboard and data entry skills.
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Proven ability to build productive working relationships with customers and suppliers.
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A customer-focused approach with a professional telephone manner.
Desirable Skills:
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Familiarity with FM Helpdesk systems or similar platforms.
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Experience using Microsoft Office applications, particularly Word and Excel.
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Understanding of KPIs and performance measurement.
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Knowledge of database management and reporting tools.
Personal Attributes
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Customer and service focused
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Collaborative and team-oriented
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Detail-driven and reliable
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Adaptable and eager to learn
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Strong problem-solving and influencing skills
What We Offer
Being part of Sodexo isn\’t just about having a job-it\’s about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:
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Wellbeing Support – Access to mental health and wellness platforms, plus a 24/7 virtual GP.
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Employee Assistance Programme – Confidential support for legal, financial, and personal matters.
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Exclusive Discounts – Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.
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Financial Benefits – Salary Finance Platform to help with money management and savings.
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Retirement Planning – Membership in the Sodexo Retirement Plan.
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Career Development – Learning and training opportunities to help you grow.
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Cycle to Work Scheme – Save money and stay fit while commuting.
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Volunteering Opportunities – Give back to your community with our support.
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Full Training & Uniform Provided – We set you up for success from day one.
Join Us Today!
If you\’re looking for a rewarding role in a company that values its people, apply now and start your journey with Sodexo.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children. Certain roles require background checks, including Protecting Vulnerable Groups (PVG) screening.
We reserve the right to close this advert early if we receive a high number of applications. Don\’t miss out-apply now!
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Administrator Assistant employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beath High School and Sodexo. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your experience with helpdesk systems and customer service.
✨Tip Number 3
Dress the part! Even if it’s a part-time role, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and are ready to represent the team well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Facilities Management or similar roles. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and suppliers, let us know about your excellent communication skills. Share examples of how you've successfully handled calls or emails in the past.
Be Detail-Oriented: Attention to detail is key in this role! When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take pride in their work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrative Assistant role. Familiarise yourself with the key tasks like operating the helpdesk and managing service requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to showcase your skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've successfully communicated with customers or colleagues. A professional telephone manner is crucial, so let that shine through!
✨Highlight Your IT Proficiency
The job mentions strong IT skills, so be ready to discuss your experience with computer systems and software, especially Microsoft Office. If you've used FM Helpdesk systems before, share that experience too. Showing that you're tech-savvy will give you an edge over other candidates.
✨Demonstrate Problem-Solving Abilities
As an Administrative Assistant, you'll need to tackle various challenges. Prepare some examples of how you've solved problems in previous roles, particularly in a busy environment. This will illustrate your adaptability and reliability, which are key attributes for this position.