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- Tasks: Manage retail stands on match days, ensuring excellent customer service and team coordination.
- Company: Join Sodexo Live!, a world-leading food and facilities management company with a vibrant culture.
- Benefits: Enjoy flexible working hours, career progression, and the chance to be part of exciting events.
- Why this job: Be part of unforgettable experiences at Nottingham Forest FC and develop your skills in a dynamic environment.
- Qualifications: Prior experience in hospitality is preferred; a passion for customer service is essential.
- Other info: Work during the 2025/26 Football Season, with opportunities for evening and weekend shifts.
Retail Stand Manager – £ per hour
Flexible working – Match Days and Non-Match Days (C&E Events), including evening & weekend shifts.
We’re hiring Retail Stand Managers to join the team at Nottingham Forest Football Club.
Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return, we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
We currently have an opportunity for Retail Stand Managers to join our team at Nottingham Forest Football Club.
This opportunity is for the 2025/26 Football Season, with work on Matchdays and Non-Match Days. It’s an excellent opportunity for driven individuals to succeed in a fast-paced, innovative catering environment.
We seek outstanding, customer-focused individuals to join a world-leading food and facilities management company, offering excellent career progression opportunities. Prior experience in hospitality and a solid foundation in customer service are preferred.
If this describes you, apply now to join our team.
Job responsibilities include:
- Attending pre-match meetings with the Retail Manager
- Ensuring catering outlets are ready for service at the designated opening time
- Assisting Team Leaders as needed
- Checking stock levels and documenting changes
- Completing stock checks and adhering to company policies
- Following Food Safety and Health & Safety procedures
- Completing required documentation
- Reporting staff issues to support their development
- Conducting regular checks on catering outlets, including end-of-service cleaning
- Managing a team effectively
- Providing excellent customer service and handling complaints confidently
- Paying close attention to detail and working under pressure
- Experience in stadiums is preferred but not essential
- Experience in hospitality, bars, or catering venues
Sodexo Live!
We’re Experience Makers, go-getters, food enthusiasts, and community pillars.
At Sodexo Live!, build a career where every day is extraordinary. Our experiences and people are unique. Bring your personality, background, and passion for delighting others. We’ll support your growth. Join a team that feels like family, acts with purpose, and is inclusive. Thrive in your career and enjoy creating memorable moments.
After giving your best, you’ll return home knowing you contributed to unforgettable experiences.
Because at Sodexo Live!, we’re so much more.
Why choose Sodexo Live!?
We believe in making every moment count—for our guests and team members. We take pride in delivering exceptional events at prestigious venues worldwide, from sports arenas to cultural landmarks. Join us to craft moments that matter, connect with communities, and develop a long-term, inclusive career.
Sodexo Live! contributes to events like Royal Ascot, the Tour de France, Rugby World Cup, and venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, and Hollywood Bowl. UK venues include Fulham FC, the ACC Liverpool, and Edinburgh’s Signet Library.
Sodexo, part of Sodexo Group, serves 100 million consumers daily across 56 countries, focusing on improving quality of life through essential services. We believe in the power of everyday improvements to make a societal and environmental impact.
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Retail Stand Manager - Match day employer: Sodexo Prestige Venues & Events
Contact Detail:
Sodexo Prestige Venues & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stand Manager - Match day
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club and its culture. Understanding the club's values and what makes it unique will help you connect with the team during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's not directly related to sports, showcasing your ability to handle high-pressure situations and deliver excellent service can set you apart.
✨Tip Number 3
Network with current or former employees of Sodexo Live! or Nottingham Forest FC. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle specific situations related to customer service or team management, as this role requires quick thinking and effective problem-solving skills.
We think you need these skills to ace Retail Stand Manager - Match day
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Stand Manager. Highlight your relevant experience in hospitality and customer service in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous work in fast-paced environments, particularly in catering or hospitality settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've delighted customers in past roles and why you want to work at Nottingham Forest Football Club.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Sodexo Prestige Venues & Events
✨Show Your Passion for Customer Service
As a Retail Stand Manager, your role revolves around providing excellent customer service. Be sure to express your enthusiasm for delighting customers during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Skills
This position requires effective team management. Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlight any experiences where you resolved conflicts or motivated your team to achieve goals.
✨Familiarise Yourself with Food Safety Regulations
Understanding food safety and health regulations is crucial in this role. Brush up on relevant policies and be ready to discuss how you would ensure compliance in a fast-paced environment. This shows your commitment to maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of situations where you had to handle complaints or manage stock levels effectively. Practising these scenarios will help you respond confidently during the interview.
