At a Glance
- Tasks: Create unforgettable experiences for guests at Manchester Airport's exclusive lounge.
- Company: Join Sodexo Live!, a global leader in hospitality and event management.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a family-like team culture.
- Why this job: Be part of exciting events and make lasting memories with a diverse team.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 11 - 16 £ per hour.
Rate of Pay: £ per hour
Shifts: 2 early – 5:45am – 14:30pm, 2 late 14:15-22:30pm, 2 off (4 on 2 off)
MUST be able to provide 5 years of working history in UK & UK address history
About the Role
Lounge Host at Manchester Airport Terminal 1
We’re experience makers. And relationship builders. And we’re hiring! Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters. Be part of something greater. We value diversity, equality, and inclusion. Come on in – the door’s open!
Main Responsibilities:
- Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
- Ensure all food and beverages are displayed according to specification.
- Ensure the coffee machine is ready to on the left-over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
- Water the plants and update the newspaper and magazine applicable.
- Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
- Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
- Assist the chef with some food preparations for example fruit plates, cheese boards etc.
- Set up showmaster/cold display.
- Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
- Ensure the dining area is adequately stocked during service times.
- Clear the table areas, ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
- Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
- Build rapport and interact with customers.
- Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
- Liaise with, and assist chef on duty and Emirates lounge team, as required.
- Maintain lounge cleanliness during lounge operating hours.
- Empty waste bins, as necessary.
- Wipe clean and or replace bin liners.
- Handle coffee machine cleaning process after the lounge closes.
- Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
- Vacuum the carpets to remove all obvious soil, dirt and applicable.
- Sweep and mop the tiled applicable.
- Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
- Adhere to any reasonable request from managers and supervisors whilst on shift.
Essential:
- Front of house and customer facing experience.
- An element of food experience.
- Highly motivated.
- Attention to detail.
- Able to work on own initiative within a team environment.
Desirable:
- Lounge experience.
Why choose Sodexo Live!
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
Lounge Host in Manchester employer: Sodexo Prestige Venues & Events
At Sodexo Live!, we pride ourselves on being more than just a workplace; we are a community of experience makers dedicated to crafting unforgettable moments at Manchester Airport Terminal 1. Our inclusive work culture fosters personal and professional growth, offering team members the chance to thrive in a dynamic environment while enjoying competitive pay and unique opportunities to engage with diverse events. Join us and be part of a team that values your individuality and empowers you to make a real impact in the world of hospitality.
Contact Details:
Sodexo Prestige Venues & Events Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo Prestige Venues & Events. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo Prestige Venues & Events
Don't be shy about reaching out to Sodexo Prestige Venues & Events directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Host in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo Prestige Venues & Events and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo Prestige Venues & Events
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
