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- Tasks: Create unforgettable experiences for guests in a vibrant lounge environment.
- Company: Join Sodexo Live!, a leader in hospitality at prestigious events.
- Benefits: Enjoy flexible shifts, employee rewards, and a supportive team culture.
- Why this job: Be part of exclusive events and make lasting memories with guests.
- Qualifications: Customer service experience and a passion for hospitality are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Shift work pattern - 4 days on 2 days off (2 earlies, 2 lates, 2 off). Must be able to work early shift 4:30am start, late shift ending 1am. Many employee benefits, rewards and recognition. MUST be able to provide 5 years of working history & UK address history.
About the Role
Lounge Host at Emirates Lounge Gatwick Airport. We’re experience makers and relationship builders. Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters. Be part of something greater. We value diversity, equality, and inclusion. Come on in – the door’s open!
- Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
- Ensure all food and beverages are displayed according to specification.
- Ensure the coffee machine is ready to use.
- Check on the left-over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
- Water the plants and update the newspaper and magazine applicable.
- Load service counters as and when directed and ensure sufficient supplies throughout the service period.
- Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
- Assist the chef with some food preparations for example fruit plates, cheese boards etc.
- Set up showmaster/cold display.
- Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
- Ensure the dining area is adequately stocked during service times.
- Clear the table areas, ensuring that all of the used crockery, cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
- Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
- Build rapport and interact with customers.
- Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
- Liaise with, and assist chef on duty and Emirates lounge team, as required.
- Maintain lounge cleanliness during lounge operating hours.
- Empty waste bins, as necessary. Wipe clean and or replace bin liners.
- Handle coffee machine cleaning process after the lounge closes.
- Wipe all tables, cupboards, desks and other furniture free from finger/food/beverage stains.
- Vacuum the carpets to remove all obvious soil, dirt.
- Sweep and mop the tiled areas.
- Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
- Adhere to any reasonable request from managers and supervisors whilst on shift.
Essential:
- Front of house and customer facing experience.
- An element of food experience.
- Highly motivated.
- Attention to detail.
- Able to work on own initiative within a team environment.
Desirable:
- Lounge experience.
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Lounge Host employer: Sodexo Prestige Venues & Events
Contact Detail:
Sodexo Prestige Venues & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Get to know the company! Research Sodexo Live! and understand their values and what they stand for. This will help you connect with the team during your interview and show that you're genuinely interested in being part of something greater.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think about how you can create memorable experiences for them and be ready to share examples of how you've done this in the past.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Sodexo Live! Don't forget to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your experience. Share a bit about what makes you tick and why you’re excited about the Lounge Host role.
Tailor Your Experience: Make sure to highlight any front-of-house or customer-facing experience you have. We love candidates who can connect with our guests, so mention specific examples where you've gone above and beyond in service!
Be Detail-Oriented: Attention to detail is key in this role. In your application, give us examples of how you've maintained high standards in previous jobs, whether it’s keeping things tidy or ensuring everything is perfectly presented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo Prestige Venues & Events
✨Know Your Role Inside Out
Before the interview, make sure you understand the Lounge Host role thoroughly. Familiarise yourself with the specific tasks mentioned in the job description, like setting up service areas and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
As a Lounge Host, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will show that you can build rapport and meet customer needs, which is crucial for this role.
✨Be Ready for Shift Work Questions
Since the job involves early starts and late finishes, be prepared to discuss your availability and how you manage shift work. Highlight any previous experience with similar hours and express your flexibility and commitment to the role.
✨Emphasise Teamwork and Initiative
The Lounge Host position requires both teamwork and the ability to work independently. Think of examples where you've successfully collaborated with others or taken the initiative in a busy environment. This will show that you're a great fit for the dynamic team at Sodexo Live!
