At a Glance
- Tasks: Deliver a professional workplace experience and support day-to-day operations in a corporate office.
- Company: Join Sodexo at Euroclear, a global leader in workplace services.
- Benefits: Earn £15.81 per hour with great employee benefits and career development opportunities.
- Other info: Flexible hours, a supportive team, and a commitment to inclusivity.
- Why this job: Be the friendly face of the office and make a real impact on workplace experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 15 - 15 £ per hour.
Part time, 20 hours per week, 5 days per week (shift times to be confirmed), £15.81 per hour. Opportunities for career development plus our Sodexo employee benefits package.
Location: Euroclear, 63 Coleman Street, London, EC2R 5AN
Deliver a professional workplace experience in a global corporate environment. Sodexo is seeking a professional and customer-focused Workplace Hub Assistant to join our team at Euroclear in London. This role acts as a key point of contact for all workplace users, supporting the smooth and efficient day-to-day operation of a high-profile corporate office. You will deliver a front-of-house, concierge-style service, ensuring employees, clients, and visitors receive a consistent, high-quality experience. Working within a collaborative facilities team, you will support workplace operations across meeting rooms, office floors, events, and shared spaces, while maintaining strong standards in safety, compliance, and presentation.
What you’ll do:
- Act as the first point of contact for workplace users, assisting with queries, requests, and building support.
- Welcome visitors and colleagues, providing a professional and friendly front-of-house experience.
- Support meeting room and event set-ups, including furniture arrangements and workspace preparation.
- Carry out regular floor walks and workspace checks, ensuring all areas are clean, safe, and ready for use.
- Monitor and maintain shared spaces, stationery hubs, and workplace supplies.
- Log and manage requests using the Facilities Management system (e.g. SNOW) and elevate issues where required.
- Support mailroom and courier services, including distribution and dispatch.
- Assist with client events, conferences, and workplace activities.
- Work closely with security and service partners to ensure compliant visitor management processes.
- Maintain accurate records, including waste reporting, compliance documentation, and workplace data.
- Promote a safe working environment by following health, safety, and environmental procedures.
What you’ll bring:
- Experience in a customer-facing, corporate, hospitality, or facilities role.
- A strong commitment to delivering high-quality customer service in a professional environment.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
- A proactive, organised approach with strong attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced workplace.
- Confidence working both independently and as part of a team.
- Good working knowledge of Microsoft Office (Outlook, Excel, Word).
- A flexible and positive attitude, with a focus on continuous improvement.
Benefits:
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
- Access to a 24hr virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Sodexo UK and Ireland's enhanced benefits and leave policies.
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Workplace Hub Assistant employer: Sodexo Ltd
Sodexo is an exceptional employer, offering a dynamic and supportive work environment at Euroclear in London. As a Workplace Hub Assistant, you will benefit from a comprehensive employee benefits package, including access to wellbeing support, career development opportunities, and a commitment to inclusivity. Join a collaborative team where your contributions are valued, and enjoy the unique advantage of working in a prestigious corporate setting that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Hub Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at Euroclear or Sodexo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and workplace operations. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, be yourself and let your enthusiasm for the role shine through. A positive attitude goes a long way in a customer-focused environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Workplace Hub Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and facilities roles. We want to see how your skills align with the Workplace Hub Assistant position, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills:Since this role is all about interacting with people, let your communication skills shine through in your application. Use clear and friendly language, and maybe even share a quick example of how you’ve successfully handled a customer query or request in the past.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks in a fast-paced environment. In your application, mention any experiences where you’ve had to manage various responsibilities at once, and how you kept everything running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Sodexo!
How to prepare for a job interview at Sodexo Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Hub Assistant. Familiarise yourself with the key tasks like managing meeting rooms and providing front-of-house support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a high-quality experience, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to assist someone, as this will highlight your commitment to professionalism.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific workplace scenarios, such as dealing with a difficult visitor or managing multiple requests at once. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
