Supply Chain Coordinator in Watford

Play a vital role in delivering service excellence across Sodexo’s supply network. As a Supply Solutions Consultant, you’ll be part of our central Supply Management service centre, providing high-quality support to both internal and external stakeholders. You’ll be the go-to expert for queries across Sodexo’s preferred supply chain - covering SES, Food and Indirect spend - while confidently navigating policies, procedures and multiple systems to resolve complex issues. Balancing site expectations with our commitment to service excellence, you’ll help deliver against KPIs and support business growth through key mobilisation activities, including large-scale linking requests.

Main Responsibilities:

• Provide a quality support service for our internal customers in a professional and efficient manner.
• Gather and impart knowledge of Sodexo commercial policies and procedures.
• Operate as the main point of contact for queries across all spend families (SES, Food and Indirect) and issues from internal and external customers.
• Support customers in making effective use of purchasing information available to them.
• Respond proactively to customer demands by identifying what is required and providing appropriate responses.
• Maintain accurate log entries of all calls received with issue details, contact information, issue tracking and resolution.

The Ideal Candidate:

• A confident communicator with the ability to work to tight deadlines.
• Be confident in making and receiving calls.
• Previous experience of a contact centre / helpdesk environment (preferred).
• Resourcefulness/competent problem-solving skills.
• Drive to find solutions using initiative and aptitude.
• Flexible and adaptive to business requirements.

A competitive salary package is on offer to reflect experience. Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.