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- Tasks: Lead and deliver Hard FM services, ensuring compliance and high performance.
- Company: Join a market-leading FMCG organisation with a focus on teamwork.
- Benefits: Competitive salary, wellbeing support, discounts, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: Mechanical or Electrical qualification with management experience required.
- Other info: Enjoy a supportive culture that values your growth and wellbeing.
The predicted salary is between 52000 - 78000 £ per year.
You will lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (B&CE) services at the prestigious head office of a market-leading FMCG organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across Sodexo and client stakeholders, driving safe, reliable, and high-performing building operations.
Key Responsibilities
- Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
- Lead and manage Hard FM performance against KPIs and SLAs.
- Provide line management to the Engineering Support Manager and Technical SMEs.
- Build and maintain strong client relationships and manage client expectations.
- Act as the operational interface for client- and Sodexo-led projects, including contractor and cost management.
- Manage safe and compliant handover of client-led projects into operation.
- Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
- Manage subcontractor tendering, performance, and on-site compliance.
- Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
- Own the Unit Training Plan and ensure role-specific and statutory training is delivered.
- Participate in the on-call rota and act as escalation for out-of-hours incidents.
Key Accountabilities
- Safe, compliant, and effective Hard FM service delivery.
- Achievement and continuous improvement of contractual deliverables.
- Strong leadership and performance of the Hard FM team.
- Accurate and timely communication with the client and Sodexo stakeholders.
- Effective operational and commercial control of Hard FM activities.
Person Specification
- Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
- Experience delivering planned and reactive maintenance within a Hard FM environment.
- Strong commercial awareness, including fixed-price contracts and P&L management.
- IOSH Managing Safely (minimum) and strong HSE leadership.
- Good IT skills (Microsoft Office).
- Strong stakeholder management and communication skills.
- Proactive, accountable, and team-focused leadership style.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
- Access to a 24hr virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Sodexo UK and Ireland's enhanced benefits and leave policies.
Technical Services Manager. employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager.
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit for the Technical Services Manager role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your leadership experience and how you’ve managed teams in the past, as this will be key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe that keeping the lines of communication open is crucial in making a lasting impression.
We think you need these skills to ace Technical Services Manager.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your Mechanical or Electrical qualifications and any relevant management experience. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, be sure to showcase your experience in delivering Hard FM services. Mention specific projects where you've managed compliance and performance against KPIs and SLAs. This will help us see your hands-on experience!
Communicate Clearly: Effective communication is key! Use clear and concise language in your application to demonstrate your strong stakeholder management skills. We appreciate straightforwardness and clarity, so let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of Hard FM services, especially Mechanical & Electrical (M&E) and Building & Civil Engineering (B&CE). Be ready to discuss how you've successfully delivered these services in the past and how you can ensure compliance with statutory and contractual requirements.
✨Showcase Your Leadership Skills
As a Technical Services Manager, you'll be leading a team. Prepare examples that highlight your leadership style and how you've motivated teams in previous roles. Think about specific situations where you’ve driven performance against KPIs and SLAs.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing how you manage client relationships and expectations. Be prepared to explain how you ensure accurate and timely communication with stakeholders.
✨Demonstrate Commercial Awareness
Familiarise yourself with fixed-price contracts and P&L management. Be ready to discuss how you've managed operational and financial interfaces in previous roles. Showing that you understand the commercial aspects of Hard FM will set you apart from other candidates.
