At a Glance
- Tasks: Lead and inspire teams to create amazing customer experiences in retail and leisure.
- Company: Join Sodexo, a company that values respect and community well-being.
- Benefits: Enjoy mental health support, discounts, and a chance to make a real impact.
- Other info: Great career growth opportunities and a dynamic work culture await you.
- Why this job: Be part of something greater and thrive in a supportive environment.
- Qualifications: Experience in managing retail or customer-focused operations is essential.
The predicted salary is between 29000 - 29000 € per year.
40 hours per week, 5 Days out of 7, £29,000 per annum
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritise employee well-being and play a vital role in fostering stronger communities. We are now seeking a Retail and Leisure Manager to join our team at Army Aviation Centre SO20 8DY.
What you’ll do:
- Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences.
- Manage recruitment, onboarding, rotas, training, and performance reviews.
- Oversee day-to-day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation.
- Drive revenue growth and support commercial performance through events, promotions, and operational initiatives.
- Monitor budgets, financial performance, and reporting to support business objectives.
- Build and maintain strong relationships with tenants, vendors, partners, and stakeholders.
- Handle escalated customer issues professionally and use feedback to improve services and operations.
- Ensure full compliance with health & safety, safeguarding, fire safety, and company policies.
- Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records.
- Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty.
What you bring:
Essential:
- Previous experience managing retail, leisure, hospitality, or customer-focused operations.
- Strong leadership, people-management, and team development skills.
- Excellent communication and stakeholder relationship-building abilities.
- Commercially focused with experience managing budgets, KPIs, and operational performance.
- Good understanding of health & safety, compliance, and operational procedures.
- Proven experience managing client and customer relationships.
Desirable:
- Experience working within a military environment.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Retail and Leisure Manager in Stockbridge employer: Sodexo Ltd
Sodexo is an exceptional employer that prioritises employee well-being and fosters a supportive work culture at the Army Aviation Centre. With a focus on personal growth, we offer comprehensive benefits including mental health support, financial tools, and opportunities for professional development, ensuring that our Retail and Leisure Manager can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Leisure Manager in Stockbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Sodexo tick and how you can contribute to their mission. Tailor your answers to show how your experience aligns with their goals – it’ll make you stand out!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved customer experiences in previous roles. Highlighting your ability to drive revenue growth will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills!
We think you need these skills to ace Retail and Leisure Manager in Stockbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail and Leisure Manager role. Highlight your leadership and customer service experience, as well as any relevant achievements in managing budgets or teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of health & safety and compliance!
Showcase Your People Skills:Since this role involves leading teams and building relationships, make sure to highlight your people-management skills. Share examples of how you've motivated teams or resolved customer issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail and Leisure Manager inside out. Familiarise yourself with Sodexo's values and how they align with your own experiences in retail and leisure management. This will help you demonstrate that you're not just a good fit for the job, but also for the company culture.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams in the past. Think about times when you motivated staff or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult customer or ensuring compliance with health and safety regulations. Practise your responses to these scenarios so you can show your problem-solving skills and ability to maintain high standards in operations.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and future projects at Sodexo. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
