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- Tasks: Lead soft FM operations and enhance workplace experience across multiple sites.
- Company: Join Sodexo, a company that values your individuality and impact.
- Benefits: Competitive salary, mental health support, discounts, and flexible working options.
- Why this job: Make a real difference in public service while developing your leadership skills.
- Qualifications: Experience in managing multi-service operations and strong financial acumen required.
- Other info: Opportunity for career growth and community engagement initiatives.
The predicted salary is between 40000 - 46000 £ per year.
We are seeking an experienced and strategic Soft Services Manager to lead soft FM operations across the HMRC West estate, supporting the operational needs of HM Revenue & Customs (HMRC). This is a senior leadership role within a complex, multi-site public sector contract, responsible for driving performance, compliance, financial control and customer experience across all soft service streams.
The Soft Services Manager will provide strategic leadership and operational oversight for:
- Cleaning
- Catering
- Waste management
- Reception services
- Grounds maintenance
- Hospitality
- Porterage
- Mailroom services
You will directly lead the Cleaning Manager and Catering Manager, ensuring consistent performance, governance and accountability across multiple locations. Operating within a complex public-sector environment, this role requires balancing service quality, financial performance, compliance and customer satisfaction while aligning delivery to wider contract strategy.
What you’ll do:
- Provide strategic direction and operational oversight for all soft services across the HMRC West contract.
- Lead, develop and support the Cleaning Manager and Catering Manager to deliver high performance across sites.
- Ensure all services meet contractual KPIs, SLAs and customer experience standards.
- Drive forecasting, budgeting and financial performance management across soft service streams.
- Identify and implement service improvement and efficiency initiatives to enhance quality and reduce cost.
- Manage supplier and subcontractor performance to ensure compliance, value for money and strong partnership working.
- Lead quality assurance processes, audits and inspections.
- Ensure compliance with statutory regulations, company policies and health & safety requirements.
- Act as senior escalation point for service risks, failures and customer concerns.
- Collaborate with senior stakeholders to align service delivery with client priorities and contract strategy.
- Partner with the Head of Social Impact to deliver social value KPIs and community engagement initiatives.
This role requires someone who can think strategically while maintaining clear operational control across multiple service lines.
The Environment:
HMRC West is a large, complex, multi-site public sector contract requiring:
- Consistent service standards across geographically dispersed locations
- Strong governance and performance management
- Cost efficiency within public-sector budget constraints
- Robust supplier management
- A strong compliance, safety and social value culture
You will play a key role in ensuring soft services enhance the workplace experience while supporting operational continuity.
What you bring:
- Significant experience managing multi-service soft FM operations.
- Proven leadership experience managing managers or multi-site teams.
- Strong financial and commercial acumen with direct budget responsibility.
- Experience managing suppliers and subcontractors.
- Sound knowledge of statutory compliance and health & safety requirements.
- Strong stakeholder management and client relationship skills.
- Demonstrated ability to drive service improvement and operational efficiencies.
- Ability to operate strategically while maintaining hands-on operational oversight.
Desirable:
- Experience within a public-sector or government contract.
- IOSH Managing Safely or equivalent qualification.
- Experience delivering social value or community engagement initiatives.
- Experience working within a large, complex, multi-site contract environment.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Soft Services Manager in Southport employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Southport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Soft Services Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think about how your experience aligns with their needs. We want you to walk into that interview feeling confident and ready to showcase your strategic leadership skills!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing multi-site teams and financial performance. We suggest doing mock interviews with friends or using online resources to refine your responses and get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the public sector.
We think you need these skills to ace Soft Services Manager in Southport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing multi-service soft FM operations and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with financial management and stakeholder engagement, as these are key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive service improvement and operational efficiencies. Numbers speak volumes, so if you can quantify your successes, do it! We love seeing tangible results.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Soft Services Inside Out
Make sure you’re well-versed in all aspects of soft services management, especially cleaning, catering, and waste management. Brush up on the latest trends and best practices in these areas, as well as any relevant statutory compliance and health & safety regulations.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams, particularly in a multi-site environment. Think of specific examples where you've successfully managed managers or improved team performance, and be ready to explain how you can apply those skills to lead the Cleaning and Catering Managers effectively.
✨Demonstrate Financial Acumen
Since this role involves budgeting and financial performance management, come prepared with examples of how you've successfully managed budgets in the past. Be ready to discuss your approach to forecasting and cost efficiency, especially within public-sector constraints.
✨Engage with Stakeholders
Highlight your experience in stakeholder management and client relationships. Prepare to talk about how you've collaborated with senior stakeholders in previous roles to align service delivery with strategic goals, and think about how you can bring that experience to the HMRC West contract.