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- Tasks: Lead a catering team on match days, ensuring excellent service and customer satisfaction.
- Company: Join Sodexo Live!, a global leader in food and facilities management with a passion for unique experiences.
- Benefits: Earn £12.95 per hour with flexible working hours, including evenings and weekends.
- Other info: Opportunity for career progression in a supportive and inclusive team culture.
- Why this job: Be part of an exciting environment at Nottingham Forest Football Club and create unforgettable moments.
- Qualifications: Previous retail experience is essential; strong communication and teamwork skills are a must.
Overview
We’re experience makers. And food fanatics. And we’re hiring! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.
We currently have an opportunity to join our team on Match days at Nottingham Forest Football Club as Retail Team Leader. Our ideal candidate will be someone with previous experience within retail who can lead by example and work closely with new teams on an event-by-event basis. You will be operating a Catering unit in the football ground. Working on Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
Founded in 1865, Nottingham Forest have played their home games at the City Ground since 1898. The club have won two European Cups (now the UEFA Champions League), being one of six English clubs to have won the coveted trophy. This is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.
Package Description
- £13.55 per hour
- Flexible working – Matchday, Non-match day, evenings and weekends
- Casual Contract
Main Responsibilities
Job responsibilities
- Brief all your catering team prior to service.
- Complete stock sheets.
- Deal with customer complaints efficiently.
- Carry out stock checks at designated times.
- Monitor the service of all alcoholic beverages.
- Any other duty that is of a reasonable request.
The Ideal Candidate
- Experience as a Team Leader is essential.
- Excellent verbal communication skills.
- Being friendly yet professional.
- Being a team player with an ability to resolve conflict and take criticism.
- Good attention to detail and punctuality.
- Being proactive is key.
About The Company
Sodexo Live!
We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live! we’re so much more.
Be part of something greater
Why choose Sodexo Live!
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
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Retail Team Leader employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club and its culture. Understanding the club's history and values will help you connect with the team and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in a retail environment. Highlight any experiences where you resolved conflicts or improved team performance.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since the role focuses on delighting customers, think about how you can convey your commitment to providing exceptional service and handling complaints effectively.
✨Tip Number 4
Network with current or former employees of Sodexo Live! if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Use specific examples that demonstrate your ability to lead a team and handle customer interactions effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for the role. Mention your previous experiences in retail and how they align with the responsibilities of a Retail Team Leader at Sodexo Live!.
Showcase Communication Skills: In your application, emphasise your excellent verbal communication skills. Provide examples of how you've successfully resolved conflicts or dealt with customer complaints in the past.
Highlight Teamwork and Proactivity: Demonstrate your ability to work as part of a team and your proactive approach to tasks. Mention any instances where you took the initiative to improve service or support your colleagues.
How to prepare for a job interview at Sodexo Ltd
✨Show Your Passion for Customer Service
As a Retail Team Leader, your ability to delight customers is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating exceptional experiences.
✨Demonstrate Leadership Skills
Since the role involves leading a catering team, highlight your leadership experience. Discuss how you motivate and support your team, especially during busy match days. Use specific examples to illustrate your ability to lead by example.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in handling customer complaints or conflicts within the team. Think of scenarios from your past experiences where you successfully resolved issues and be ready to discuss them.
✨Emphasise Your Attention to Detail
In a fast-paced environment like catering, attention to detail is key. Be ready to talk about how you ensure quality and accuracy in your work, whether it's completing stock sheets or monitoring service standards.