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- Tasks: Provide top-notch support by handling calls and resolving customer queries.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Earn £12.21 per hour with flexible working hours and great perks.
- Other info: Embrace diversity in an inclusive workplace focused on your development.
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: Experience in helpdesk or call centre roles is a plus.
The predicted salary is between 25400 - 25400 £ per year.
Location: 310 Broadway, Salford, M50 2UE
Working hours: 40 hours per week, Monday to Sunday (5 over 7- 07:00am – 19:00pm)
Salary: £12.21 per hour
We are looking for a proactive and customer‑focused Helpdesk Operator to join our team. This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and is committed to delivering excellent service.
Key Responsibilities
- Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may accelerate.
- Work in line with established processes and procedures.
- Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
- Demonstrate strong attention to detail when gathering and inputting information.
- Maintain a clear, professional, and confident telephone manner.
- Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
- Attend training and coaching sessions and apply any updates to duties, methods, working hours or procedures.
- Identify potential areas for improvement and report them to the Team Leader.
- Remain flexible and adaptable to change within the role.
Essential Skills & Experience
- Experience in a helpdesk or call centre environment, with the ability to build productive relationships with customers and suppliers.
- Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation).
- Confident keyboard and data‑entry skills.
Desirable Skills & Qualifications
- Knowledge of computer databases and their applications.
- NVQ Level 2 or 3 in Customer Service or Call Handling (or equivalent).
- Experience working with KPIs and performance metrics in a similar environment.
- Basic proficiency in Microsoft Word and Excel.
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Helpdesk Operator in Manchester employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience in a helpdesk environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Operator in Manchester
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your proactive approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to tailor your application to the Helpdesk Operator role. Mention relevant skills like your experience with call handling or computer systems, and show us why you're the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Sodexo Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operator role. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role requires clear communication, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer queries and maintain a professional telephone manner.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved issues in previous roles. Think about times when you used logic and common sense to tackle a problem, and be ready to explain your thought process during the interview.
✨Demonstrate Flexibility and Adaptability
The job mentions the need for flexibility and adaptability. Be ready to share experiences where you successfully adapted to changes in your work environment or processes. This will show that you can thrive in a fast-paced setting, which is crucial for this role.