Senior Operations Lead in London

40 hours per week
Monday – Friday
up to £50,000 per annum
Location: Home based – (please note that travel will be necessary throughout the UK)
Sodexo rewards and benefits
Job Introduction
We are seeking a highly capable Senior Operations Lead to support operational delivery across the HMRC West estate , providing services to HM Revenue & Customs (HMRC).
This is a senior operational role supporting the Head of Operations, with accountability for service performance, compliance, financial control and team leadership across a complex, multi-site Facilities Management contract.
The Senior Operations Lead plays a pivotal role in ensuring consistent, high-quality service delivery across all sites and service areas within HMRC West.
This role requires strong leadership capability, operational discipline and the confidence to make decisions in fast-paced, business-critical environments.
What you’ll do
Support the Head of Operations in managing operational delivery across all service areas.
Act as operational lead in their absence, ensuring service continuity and performance.
Lead, mentor and develop Facilities Managers and site teams to achieve operational excellence.
Drive efficiency through process improvement, workflow optimisation and standardised best practice.
Monitor KPIs, SLAs and performance metrics, implementing corrective actions where required.
Oversee operational risk management, incident response and escalation processes.
Collaborate with commercial, finance and compliance teams to maintain operational integrity and budget control.
Ensure statutory, regulatory and contractual obligations are consistently met.
Support strategic planning, resource allocation and operational forecasting.
Produce clear operational reports and performance insights for senior leadership.
Build strong relationships with clients and stakeholders to support service excellence and continuous improvement.
The Environment
HMRC West is a large, multi-site government contract operating within live and sensitive environments where compliance, continuity and stakeholder confidence are essential.
Key challenges include
Providing consistent operational oversight across geographically dispersed sites
Maintaining KPI and SLA performance across multiple service lines
Managing operational risks and incident response
Ensuring financial control and budget adherence
Embedding compliance, safety and governance standards
Building strong working relationships with clients, stakeholders and suppliers
What you bring
Proven experience in multi-site FM or operational management.
Experience leading managers and operational teams.
Strong understanding of statutory compliance, health & safety and contractual obligations.
Experience managing budgets, resource allocation and operational forecasting.
Strong client and stakeholder engagement capability.
Desirable
Experience within a public-sector or government FM contract.
Understanding of both Hard and Soft FM service delivery.
Experience implementing standardised operational processes across multiple sites.
IOSH Managing Safely or equivalent health & safety qualification.
What we offer
Workingwith Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Mental health & wellbeing support
Employee Assistance Programme for personal, legal, and financial advice
24/7 virtual GP & lifestyle rewards
Discounts for you & family
Financial tools & retirement plan
Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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