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- Tasks: Lead reception and events operations, ensuring exceptional service and smooth event delivery.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, wellbeing support, discounts, and professional development opportunities.
- Why this job: Make a real impact by creating memorable experiences for clients and customers.
- Qualifications: Experience in hospitality, strong communication skills, and team management experience required.
- Other info: Inclusive workplace with diverse employee networks and career growth opportunities.
The predicted salary is between 44000 - 46000 £ per year.
Full time Monday to Friday, 08:00–18:00, with some occasional evening work depending on operational requirements. Competitive salary of £44,000 – £46,000 - negotiable depending on experience. Opportunities for professional development.
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We’re looking for an Events Manager to lead the day-to-day reception and events operation on a high-profile client contract. The role is hands-on, with a strong focus on people, service standards and attention to detail across all reception and event spaces.
You will manage a small team and take responsibility for planning and delivering events from start to finish, including high-profile, client-facing activity. Strong organisation, clear communication and the ability to stay calm and focused in a busy environment is essential.
As an Events Manager you’ll:
- Manage the day-to-day reception and events operation
- Lead and support a team of five across reception desks and event spaces
- Oversee two reception areas (ground floor and meeting floor), ensuring they are welcoming, professional and well organised
- Plan and deliver events from start to finish, ensuring smooth delivery and high service standards
- Work closely with Heads of Department and on-site teams to support effective communication and delivery
- Manage external meeting spaces using the Desana system
- Use our systems to manage visitor processes and ensure full compliance
- Handle customer feedback and resolve issues quickly and professionally
- Ensure all security, health and safety procedures are followed at all times
- Support, develop and motivate the team through effective leadership
- Manage rotas, holidays and absences to ensure appropriate cover
- Carry out inductions, training and performance reviews
- Maintain service standards and address performance or conduct issues when required
- Produce monthly reports on service performance and team activity
What we’re looking for:
- Experience in a hotel, corporate hospitality or similar environment
- Previous experience in reception or customer-facing roles
- Strong understanding of event coordination and delivery
- Experience supervising or managing a team
- Confident, organised and able to manage multiple priorities
- Excellent communication and stakeholder management skills
- Good IT skills and awareness of health and safety requirements
Why Sodexo? Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater?
Reception and Events Manager in London employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Events Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the events and hospitality industry. Attend local events or join online groups where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Events Manager, clear communication is key. Try mock interviews with friends or family to get comfortable talking about your experience and how you handle challenges in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Reception and Events Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Events Manager role. Highlight your experience in event coordination and team management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: As an Events Manager, strong communication is essential. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or how you handle customer feedback.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at Sodexo!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Events Inside Out
Before the interview, research the types of events Sodexo typically manages. Familiarise yourself with their service standards and think about how your experience aligns with their expectations. This will help you demonstrate your understanding of the role and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Reception and Events Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you motivate others. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Stay Calm Under Pressure
Given the fast-paced nature of event management, it's crucial to convey your ability to stay composed during busy times. Think of scenarios where you've had to juggle multiple priorities and how you handled them. This will reassure the interviewers that you can maintain high service standards even when things get hectic.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of events you'll be managing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
