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- Tasks: Lead training and development to enhance guest experiences in a vibrant hospitality setting.
- Company: Join Sodexo Live! at the iconic Royal Academy of Arts.
- Benefits: Competitive salary, performance bonus, mental health support, and flexible work environment.
- Other info: Dynamic role with opportunities for career progression and community involvement.
- Why this job: Make a real impact by developing others and improving service standards.
- Qualifications: Experience in premium hospitality and a passion for training and development.
The predicted salary is between 36000 - 40000 £ per year.
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts. This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site. We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff. This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You’ll Do:
- Lead on service standards across the site, ensuring a consistent and high-quality guest experience.
- Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders.
- Observe service delivery and provide practical feedback and coaching to improve team performance.
- Monitor guest feedback and performance trends, using insights to identify areas for improvement.
- Work closely with venue managers and support teams to implement service improvements and embed best practice.
- Support onboarding and ongoing development of team members to build capability and engagement.
What You Bring:
- Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice.
- Previous experience leading, coaching or training teams, with the ability to support and develop others.
- A good understanding of service standards and the customer journey, with the ability to identify areas for improvement.
- Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams.
- A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities.
- An interest in people development, training or HR, with a willingness to build further skills in this area.
- The ability to observe service, provide constructive feedback, and support teams to improve performance.
What we offer:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment while keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
Hospitality Training Manager in London employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your game face on for interviews! Research the company, understand their values, and be ready to showcase how your experience aligns with their mission. Practice common interview questions and prepare some thoughtful ones of your own.
✨Tip Number 3
Show off your skills! If you can, create a portfolio or a presentation that highlights your training and development achievements in hospitality. This will give you an edge and demonstrate your passion for improving service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sodexo Live! team.
We think you need these skills to ace Hospitality Training Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and training. We want to see how your background aligns with the role of Hospitality Training Manager, so don’t hold back on showcasing your relevant skills!
Show Your Passion: Let your enthusiasm for developing others shine through in your application. We’re looking for someone who’s not just experienced but also genuinely passionate about improving service standards and enhancing guest experiences.
Be Specific: When discussing your past roles, be specific about your achievements and how they relate to the responsibilities of this position. Use examples that demonstrate your ability to lead, coach, and improve team performance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Hospitality Standards
Make sure you brush up on the latest service standards in the hospitality industry. Be ready to discuss what great service looks like and how you can implement these standards in your role as a Hospitality Training Manager.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached teams in the past. Highlight specific instances where your feedback led to improved performance, as this will demonstrate your ability to develop others effectively.
✨Understand the Guest Experience
Familiarise yourself with the customer journey and be prepared to discuss how you would enhance the guest experience at the Royal Academy of Arts. Think about ways to gather and utilise guest feedback to drive improvements.
✨Be Proactive and Organised
During the interview, convey your proactive approach to training and development. Discuss how you balance administrative tasks with training delivery, showcasing your organisational skills and ability to manage multiple responsibilities.