Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead guest service excellence and train teams for a top-notch experience.
- Company: Join Sodexo Live! at the iconic Royal Academy of Arts in London.
- Benefits: Enjoy competitive pay, wellness support, discounts, and career growth opportunities.
- Other info: Flexible hours with opportunities for personal and professional development.
- Why this job: Make a real impact on guest experiences in a vibrant cultural setting.
- Qualifications: Experience in hospitality or customer service management is essential.
The predicted salary is between 38000 - 38000 £ per year.
Sodexo Live! is seeking a Guest Experience and Training Manager to join the team at the Royal Academy of Arts, London. This is a key role within the operation, focused on strengthening service delivery and supporting a consistently positive experience for guests across the site. Working closely with operational managers and frontline teams, you will help embed high standards, develop team capability and identify practical ways to enhance performance. This opportunity would suit someone with strong hospitality or customer service management experience, a hands-on approach, and the ability to influence and support teams in a busy, guest-focused environment.
What You’ll Do
- Lead and champion high standards of guest service across all guest-facing areas
- Review service delivery on site and identify opportunities to improve standards and presentation
- Coach and develop frontline teams to build confidence, consistency and service knowledge
- Oversee guest feedback and complaints, ensuring issues are resolved effectively and insights are acted on
- Work with venue managers and support functions to improve team performance and support operational goals
- Contribute to recruitment, onboarding and training activity, including work with the UK Training Academy
What You Bring
- Experience in a hospitality, guest experience or customer service management role
- Strong communication and interpersonal skills, with the ability to build positive working relationships across teams
- Confidence in managing guest feedback and resolving concerns in a professional and effective manner
- The ability to review feedback and performance data and turn this into practical improvements
- A proactive, organised and hands-on approach to work
- A strong commitment to maintaining high standards and delivering a consistently positive guest experience
- Flexibility to work evenings and weekends where required
What We Offer
- Unlimited access to an online platform offering mental health and wellbeing support
- Employee Assistance Programme for various personal and work related issues
- Access to a free health and wellbeing app with rewards for maintaining a healthy lifestyle including 24-hour virtual GP
- The Sodexo Discounts Scheme offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card
- Money Insights and financial benefits via the Salary Finance Platform
- Membership of the Sodexo Retirement Plan
- A death-in-service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to grow and succeed with learning and development tools
- Cycle to Work Scheme to support environmental sustainability and fitness
- Volunteering Opportunities to support community causes
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied
Inclusive Employment
We are committed to being an inclusive employer. We are a disability confident leader employer and welcome applications from people with diverse backgrounds and identities. We encourage employees to get involved in our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins. We are committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations.
Guest Experience & Training Manager in London employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience and training. Think about how you can showcase your hands-on approach and ability to influence teams. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, like the Guest Experience & Training Manager position at the Royal Academy of Arts. We’ve got your back!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the best fit for enhancing guest experiences.
We think you need these skills to ace Guest Experience & Training Manager in London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for guest experience shine through! Share specific examples of how you've enhanced service delivery in previous roles. We want to see that you genuinely care about creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description, like 'hospitality', 'customer service management', and 'team performance'. This helps us see how you fit into our vision at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. A well-structured application makes it easier for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Guest Experience
Before the interview, dive deep into what makes a great guest experience. Research the Royal Academy of Arts and think about how you can enhance their service delivery. Be ready to share specific examples from your past roles that demonstrate your ability to improve guest satisfaction.
✨Showcase Your Coaching Skills
As a Guest Experience & Training Manager, you'll be coaching frontline teams. Prepare to discuss your coaching style and provide examples of how you've successfully developed team capabilities in previous positions. Highlight any training programmes you've implemented or contributed to.
✨Be Ready for Feedback Scenarios
Expect questions about handling guest feedback and complaints. Think of a few challenging situations you've faced and how you resolved them effectively. This will show your problem-solving skills and your commitment to maintaining high standards.
✨Demonstrate Flexibility and Proactivity
This role requires a hands-on approach and flexibility with working hours. Be prepared to discuss how you've adapted to changing circumstances in the past and how you plan to manage your time effectively in a busy environment. Show that you're proactive in seeking improvements and solutions.