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- Tasks: Lead guest service standards and coach frontline teams to elevate the guest experience.
- Company: Join Sodexo Ltd at the prestigious Royal Academy of Arts in London.
- Benefits: Enjoy health and wellbeing benefits, competitive pay, and a 10% performance bonus.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Extensive hospitality or customer service experience with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Sodexo Ltd is seeking a Guest Experience and Training Manager for the Royal Academy of Arts in London. This role involves leading guest service standards and coaching frontline teams.
Ideal candidates should have:
- Extensive hospitality or customer service experience
- Strong communication skills
- The ability to manage feedback
The position offers various health and wellbeing benefits, career growth opportunities, and competitive compensation including a 10% performance bonus.
Guest Experience & Training Lead — Elevate Service in London employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Training Lead — Elevate Service in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who work at places like the Royal Academy of Arts. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers, be ready to share specific examples of how you've elevated guest experiences in the past. We want to see your passion for customer service shine through!
✨Tip Number 3
Practice makes perfect! Before any interviews, do a mock session with a friend or family member. Focus on your communication skills and how you handle feedback – it’s key for this role, and we want you to feel confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience & Training Lead — Elevate Service in London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight your commitment to service excellence.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Guest Experience & Training Lead.
Highlight Your Communication Skills: Strong communication is key in this role, so don’t shy away from showcasing your ability to convey ideas clearly. Use your application to demonstrate how you’ve effectively communicated with teams or guests in previous positions.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Guest Experience
Before the interview, dive deep into what makes a great guest experience. Research the Royal Academy of Arts and think about how you can elevate their service standards. Be ready to share specific examples from your past roles where you’ve successfully enhanced guest satisfaction.
✨Showcase Your Coaching Skills
Since this role involves coaching frontline teams, prepare to discuss your training methods. Think of a time when you helped someone improve their performance. Highlight your communication style and how you adapt it to different team members for maximum impact.
✨Feedback is Key
Be prepared to talk about how you handle feedback, both giving and receiving. Share an example of a time you received constructive criticism and how it helped you grow. This shows that you value continuous improvement, which is crucial in hospitality.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what excites you about working in guest services and how you stay updated on industry trends. This passion can set you apart from other candidates and show that you’re committed to delivering exceptional experiences.