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- Tasks: Lead and enhance guest service standards at the Royal Academy of Arts.
- Company: Join Sodexo Live! at a prestigious London venue.
- Benefits: Competitive salary, performance bonus, mental health support, and flexible work options.
- Other info: Dynamic environment with opportunities for growth and community involvement.
- Why this job: Make a real impact on guest experiences in a vibrant cultural setting.
- Qualifications: Experience in hospitality or customer service management with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
Sodexo Live! is seeking a Guest Experience Manager to join the team at the Royal Academy of Arts, London. This is a key role within the operation, focused on strengthening service delivery and supporting a consistently positive experience for guests across the site. Working closely with operational managers and frontline teams, you will help embed high standards, develop team capability and identify practical ways to enhance performance.
This opportunity would suit someone with strong hospitality or customer service management experience, a hands-on approach, and the ability to influence and support teams in a busy, guest-focused environment.
What You’ll Do:- Lead and champion high standards of guest service across all guest-facing areas
- Review service delivery on site and identify opportunities to improve standards and presentation
- Coach and develop frontline teams to build confidence, consistency and service knowledge
- Oversee guest feedback and complaints, ensuring issues are resolved effectively and insights are acted on
- Work with venue managers and support functions to improve team performance and support operational goals
- Contribute to recruitment, onboarding and training activity, including work with the UK Training Academy
- The successful candidate will have experience in a hospitality, guest experience or customer service management role, with a strong understanding of what excellent service looks like in practice.
- Experience leading, coaching and developing teams in a customer-focused environment
- Strong communication and interpersonal skills, with the ability to build positive working relationships across teams
- Confidence in managing guest feedback and resolving concerns in a professional and effective manner
- The ability to review feedback and performance data and turn this into practical improvements
- A proactive, organised and hands-on approach to work
- A strong commitment to maintaining high standards and delivering a consistently positive guest experience
- Flexibility to work evenings and weekends where required
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Guest Experience Manager in London employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience management. Think about how you would handle specific scenarios, like resolving guest complaints or improving service standards. This will help you showcase your hands-on approach and problem-solving skills.
✨Tip Number 3
Show off your passion for guest experience! During interviews, share examples of how you've previously led teams to enhance service delivery. Highlight your ability to coach and develop staff, as this is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Sodexo Live! and making a difference in guest experiences.
We think you need these skills to ace Guest Experience Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Experience Manager role. Highlight your hospitality experience and how it aligns with the job description. We want to see how you can bring your unique skills to our team!
Showcase Your People Skills: Since this role is all about guest experience, don’t forget to emphasise your communication and interpersonal skills. Share examples of how you've built positive relationships in previous roles. We love a good story that shows your hands-on approach!
Be Proactive in Your Approach: Demonstrate your proactive nature by discussing how you've identified and implemented improvements in service delivery before. We’re looking for someone who can take the initiative and drive change, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Sodexo Live!
How to prepare for a job interview at Sodexo Ltd
✨Know the Venue Inside Out
Before your interview, take some time to research the Royal Academy of Arts. Familiarise yourself with its history, current exhibitions, and guest services. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience based on what you learn.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service standards. Be ready to discuss specific situations where your coaching made a difference. This will demonstrate your hands-on approach and ability to influence teams positively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest feedback and complaints. Think of scenarios where you've turned negative experiences into positive outcomes. This will highlight your proactive attitude and commitment to high standards.
✨Communicate Your Passion for Guest Experience
During the interview, express your enthusiasm for creating memorable guest experiences. Share your vision of what excellent service looks like and how you plan to implement it. This will resonate well with the interviewers and show that you’re aligned with their goals.