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- Tasks: Support our supply network and deliver top-notch service to internal and external stakeholders.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, 20+ perks, gym discounts, and 24/7 support.
- Why this job: Be part of a team that values you and makes a real impact.
- Qualifications: Confident communicator with problem-solving skills; contact centre experience preferred.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
The predicted salary is between 28800 - 43200 £ per year.
Play a vital role in delivering service excellence across Sodexo’s supply network. As a Supply Solutions Consultant, you’ll be part of our central Supply Management service centre, providing high-quality support to both internal and external stakeholders. You’ll be the go-to expert for queries across Sodexo’s preferred supply chain - covering SES, Food and Indirect spend - while confidently navigating policies, procedures and multiple systems to resolve complex issues. Balancing site expectations with our commitment to service excellence, you’ll help deliver against KPIs and support business growth through key mobilisation activities, including large-scale linking requests.
Main Responsibilities:
- Provide a quality support service for our internal customers in a professional and efficient manner.
- Gather and impart knowledge of Sodexo commercial policies and procedures.
- Operate as the main point of contact for queries across all spend families (SES, Food and Indirect) and issues from internal and external customers.
- Support customers in making effective use of purchasing information available to them.
- Respond proactively to customer demands by identifying what is required and providing appropriate responses.
- Maintain accurate log entries of all calls received with issue details, contact information, issue tracking and resolution.
The Ideal Candidate:
- A confident communicator with the ability to work to tight deadlines.
- Be confident in making and receiving calls.
- Previous experience of a contact centre / helpdesk environment (preferred).
- Resourcefulness/competent problem-solving skills.
- Drive to find solutions using initiative and aptitude.
- Flexible and adaptive to business requirements.
A competitive salary package is on offer to reflect experience. Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
Supply Chain Coordinator in Hertford employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Coordinator in Hertford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sodexo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Sodexo’s supply chain processes and be ready to discuss how your skills can help them achieve service excellence. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you’ve tackled complex issues. This will demonstrate your resourcefulness and adaptability, which are crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Sodexo team.
We think you need these skills to ace Supply Chain Coordinator in Hertford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience relevant to the Supply Chain Coordinator role. We want to see how your skills align with our needs, so don’t hold back on showcasing your problem-solving abilities and communication skills!
Showcase Your Experience: If you've worked in a contact centre or helpdesk environment before, let us know! Share specific examples of how you’ve handled customer queries and resolved issues. This will help us see how you can bring that expertise to our team.
Be Professional and Personable: When writing your application, keep it professional but also let your personality shine through. We’re looking for someone who can connect with both internal and external stakeholders, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Stuff
Familiarise yourself with Sodexo’s supply chain policies and procedures. Being able to confidently discuss how you can navigate these will show that you're prepared and understand the role's requirements.
✨Show Off Your Communication Skills
As a Supply Chain Coordinator, you'll need to communicate effectively with both internal and external stakeholders. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your problem-solving skills during the interview.
✨Be Proactive
Think of examples where you've anticipated customer needs or resolved issues before they escalated. This will highlight your resourcefulness and ability to drive solutions, which are key traits for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to supply chain management. Prepare by thinking through potential scenarios and how you would respond, showcasing your initiative and adaptability.
