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- Tasks: Support patients and visitors by efficiently processing service requests at Royal Stoke Hospital.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive pay, mental health resources, and discounts on high street brands.
- Why this job: Make a real difference in patient experiences while working in a dynamic team.
- Qualifications: IT skills, strong communication, and the ability to stay calm under pressure.
- Other info: Flexible hours, full training provided, and opportunities for personal development.
Job Description
Healthy outcomes start with positive patientexperiences.
- 26. 25 Hours a week / 4 On 4 Off / 2PM – 10PM
- £13.38 per hour
- Uniform Provided / Access to Blue Light Card / Sodexo Benefits
- 20 Days Holiday Per Year
- Location is Royal Stoke Hospital
Check your local transport linkshere:Plan Your Journey | Traveline- the destination you should input is:ST4 6QG
Please take the time to read the attached jobdescription
Job Introduction
Healthy outcomes begin with greatpatient experiences.
As a Helpdesk Operative at Sodexo, based in RoyalStoke Hosptial, you’ll play a key role in delivering a seamless and supportiveexperience for patients and visitors. You’ll be highly organised, an excellentcommunicator, and thrive in a dynamic healthcare environment. Our hospitalsrely on skilled administrative professionals like you to keep things runningsmoothly behind the scenes. Join Sodexo and be part of something greater. Youbelong in a team where you can act with purpose and thrive in your way.
What you’ll do:
- Receive, log, and process service requests efficiently.
- Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
- Adhere to company policies and health & safety regulations.
- Support colleagues and Trust staff; assist with duties of other staff when necessary.
- Handle customer complaints; elevate to management when needed.
- Maintain call response times and process requests within service standards.
- Follow instructions and work within Helpdesk procedures.
- Focus on accurate data input and task allocation.
- Complete work records and report unresolved issues to supervisors.
- Manage difficult and emotional situations tactfully.
What you bring:
- IT literate with knowledge of Microsoft Office (Word, Excel, Outlook).
- A strong team spirit and excellent communication skills
- The ability to stay calm, focused, and organised under pressure
- Embody and promote company values.
- Provide excellent customer service and handle complaints professionally.
- Act proactively, adapt quickly to change, and work independently.
- Maintain confidentiality and handle sensitive information appropriately.
- Demonstrate strong listening and communication skills.
- Be adaptable, self-motivated, and detail-oriented.
What we offer:
Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You\’ll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!
About Sodexo
At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.
Clickhereto read more about what we do to promote an inclusiveculture.
Sodexo Disability, Ability network, So Together,Generations and Origins.
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Helpdesk Operative employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Helpdesk Operative role, especially your communication and problem-solving skills.
✨Tip Number 3
Be ready to showcase your tech skills! Since the role requires IT literacy, be prepared to discuss your experience with Microsoft Office and any other relevant software. Maybe even bring up a time when you solved a tech issue at work!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Helpdesk Operative. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your Communication Skills: As a Helpdesk Operative, communication is key! In your written application, highlight your ability to communicate effectively. Share examples of how you've handled customer queries or complaints in the past – it’ll show us you’re the right fit for the role.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When filling out your application, make sure everything is neat and accurate. Double-check for any typos or errors, as this reflects your organisational skills, which are super important for this role.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Sodexo Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like handling service requests and maintaining call response times.
✨Showcase Your Communication Skills
As a Helpdesk Operative, excellent communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle customer complaints and support colleagues.
✨Demonstrate Your IT Proficiency
Since the role requires IT literacy, brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous jobs to manage tasks or improve efficiency.
✨Emphasise Team Spirit and Adaptability
Sodexo values teamwork and adaptability. Think of instances where you've worked well in a team or adapted to changes quickly. Sharing these experiences will show that you embody the company values and can thrive in a dynamic environment.