Head of Facilities Operations & Workplace Experience

Join Our Team as a Head of Facilities Operations & Workplace Experience – Make an Impact Every Day

Location: University of Greenwich (Avery Hill, Greenwich & Medway campuses)

Days/Shift Pattern: Monday to Friday

Total Hours Per Week: 40 hours

Salary: £55,000 - £68,000 Depending on experience, plus 10% bonus and £1,300 flexible benefit funds

Step into a career-defining leadership role at the University of Greenwich. As Head of Facilities Operations & Workplace Experience, you'll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses – from modern teaching spaces to historic, listed buildings on a world heritage site.

Working in partnership with the Partnership Director and senior client stakeholders, you'll drive IFM operational excellence, use data and best-practice engineering to optimise performance, and create a people-first workplace experience that enhances student and staff life while supporting our commercial and CSR goals.

What You'll Be Doing

• Supporting the Partnership Director with ensuring consistency in process and procedures deployed in operational delivery of hard and soft services across all sites.
• Creating an environment in which safety is the first priority and all parties are encouraged to participate.
• Working with the commercial team to ensure that monthly reporting is accurate for FM activity.
• Supporting the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that will maintain and grow revenue and profitability.
• Being able to work within an entrepreneurial culture delivering solutions, providing leadership and communication but not afraid to dive into details.
• Requirement to be on call and support out of hours in emergency situations.
• Carrying out other reasonable tasks as directed by senior management in order to meet the operational requirements of the business.

What We Are Looking For

• Proven senior leadership experience managing hard and soft FM services across a large, complex IFM contract, ideally multi-site.
• Strong technical/engineering background or demonstrable technical competence, with the confidence to challenge, guide and support specialist teams.
• Track record of creating outstanding workplace experiences that put people first and enhance how students, staff and visitors use the estate.
• Commercial acumen, with experience of supporting account growth, managing budgets and using data to drive performance and value.
• Highly developed stakeholder skills – you're confident influencing at senior level, negotiating solutions and building long-term, trust-based relationships.
• Deep understanding of the built environment and FM sector, including current challenges, legislation, governing bodies and best practice in hard and soft services.
• Data-led mindset, with experience of CMMS, reporting and performance metrics, and the ability to turn insight into action.
• Excellent communication and interpersonal skills, able to engage credibly with clients, colleagues, suppliers and partners at all levels.
• Strong IT skills, particularly across the Microsoft Office suite (Excel, PowerPoint and Word).
• Professional credibility, ideally as a Certified Member of IWFM (or equivalent experience).
• Flexible, resilient approach, comfortable operating in a changing environment, solving complex problems and continuously improving service delivery.
• Collaborative working style, able to lead through others and work effectively across functions, client teams and supply chains to achieve shared outcomes.

What We Offer

• A competitive salary & excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.
• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater? If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.

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