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- Tasks: Lead a team to deliver top-notch facilities management services and enhance employee experiences.
- Company: Join Sodexo, a leader in integrated facilities management with a people-first culture.
- Benefits: Competitive salary up to £60,000 plus great Sodexo perks.
- Why this job: Make a real impact by driving operational excellence and innovation in a dynamic environment.
- Qualifications: Proven leadership in facilities management and strong communication skills required.
- Other info: Opportunity for career growth and recognition for service excellence.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: General Services Manager
Location: London
Hours: 40 hours per week, Monday to Friday
Salary: Up to £60,000 per annum plus 10% bonus
Role Overview
Asthe General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services for a prestigious, market‑leading FMCG client. You will be accountable for creating exceptional service experiences for employees and guests, while achieving contractual KPIs, driving operational excellence, and embedding a culture of continuous improvement.
This is a people‑first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions‑driven mindset.
Key Responsibilities
- Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
- Be the on-site point of contact for client relations, issue resolution, and service escalation.
- Drive employee and guest experience in alignment with Sodexo and Unilever values.
- Lead, coach, and manage the on-site team, fostering a one‑team culture.
- Ensure full compliance with health, safety, and statutory requirements.
- Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
- Identify opportunities for innovation, efficiencies, and contract growth.
What We’re Looking For
Essential:
- Proven leadership in facilities management within an outsourced environment.
- Strong financial and commercial acumen.
- Excellent communication and relationship‑building skills.
- Knowledge of health & safety, compliance, and contract governance.
- IOSH certification and fluency in English (spoken and written).
Desirable:
- NEBOSH, BIFM, or equivalent professional qualifications.
- Familiarity with Sodexo systems and processes.
- Background in leading operational transformation or workplace experience initiatives.
Key Outcomes
- Delivery of 5‑star service aligned with client and contractual expectations.
- Full compliance with safety and risk management standards.
- Strong team engagement and effective people management.
- Achievement of financial targets and operational KPIs.
- Site recognised for service excellence and innovation.
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General Services Manager employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about people-first leadership, think of examples from your past experiences that showcase your ability to lead teams and enhance employee experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in facilities management before. Highlight your proactive mindset and how it led to operational excellence in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace General Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Services Manager role. Highlight your leadership in facilities management and any relevant certifications like IOSH or NEBOSH.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this people-first leadership role. Share specific examples of how you've driven operational excellence and improved employee experiences in previous positions.
Showcase Your Communication Skills: Since strong communication is key, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management, especially in an outsourced environment. Brush up on your knowledge of health and safety regulations, compliance, and how to drive operational excellence. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Leadership Skills
As a General Services Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and fostering a positive culture. Be ready to discuss how you handle conflict and motivate your team to achieve their best.
✨Demonstrate Financial Acumen
Since financial management is key in this role, come prepared to discuss your experience with budgets, forecasts, and achieving financial targets. Highlight any specific instances where your financial decisions led to improved service delivery or cost savings.
✨Engage with Client Relations
Client relationship skills are crucial for this position. Think of examples where you've successfully resolved issues or escalated services to meet client expectations. Show that you can be the go-to person for clients and that you genuinely care about their experience.
