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For Companies At a Glance
- Tasks: Support the helpdesk, ensuring smooth operations and excellent customer service.
- Company: Join Sodexo at Beath High School, a place that values growth and teamwork.
- Benefits: Competitive pay, wellbeing support, discounts, and ongoing learning opportunities.
- Other info: Flexible hours with a focus on work-life balance and career growth.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Experience in helpdesk or call centre, strong communication, and IT skills.
The predicted salary is between 30000 - 30000 £ per year.
Administrator Helpdesk Assistant (Fixed-Term Contract – 9 Months) at Beath High School, Foulford Road, Cowdenbeath, KY4 9BH. £13.87 per hour, 25 hours per week | Monday – Friday, 11:00am – 4:00pm. Free parking available.
About the Role
We’re looking for an organised and proactive Administrator Helpdesk Assistant to join our team at Beath High School. In this role, you’ll support the smooth running of the helpdesk function, ensuring effective communication across departments and delivering a high standard of customer service. You’ll also provide key administrative support to the Facilities Manager while helping to maintain efficient operations across multiple sites.
What you’ll do:
- Operate the helpdesk in a professional and efficient manner
- Act as a key point of communication between departments
- Accurately log calls, including details of issues and severity
- Escalate potential or developing issues to the Facilities Manager
- Respond promptly to requests in line with service level agreements
- Maintain high levels of accuracy when inputting and managing data
- Deliver excellent customer service with a professional telephone manner
- Schedule planned preventative maintenance (PPM), remedial, and reactive work
- Manage and elevate planned and reactive maintenance tasks
- Raise purchase orders and track outstanding work orders
- Produce reports, including weekly trading reports (E-ProphIT)
- Collate month-end documentation and generate reports
- Attend training sessions and adapt to updated processes and procedures
- Remain flexible and adaptable to changing business needs
What You’ll Bring:
Essential:
- Experience in a facilities management helpdesk or call centre environment
- Strong communication skills and ability to build relationships with customers and suppliers
- Experience using helpdesk systems or similar platforms
- Strong IT knowledge (networks, shared drives, reporting tools)
- Good keyboard and data entry skills
- A customer-focused mindset
- Ability to work collaboratively and deliver results
- Strong organisational and problem-solving skills
- Willingness to learn and develop
Desirable:
- Knowledge of computer databases and their applications
- Experience working with KPIs and performance metrics
- Proficiency in Microsoft Word, Excel, and Office applications
What We Offer:
Working with Sodexo is more than just a job—it’s an opportunity to grow your career and make a meaningful impact. Alongside competitive pay and a great work‑life balance, you’ll benefit from:
- Wellbeing support, including mental health resources and a 24/7 virtual GP
- Employee Assistance Programme offering legal, financial, and personal support
- Discounts across retail, travel, and dining
- Financial support through a salary finance platform
- Pension scheme for future planning
- Ongoing learning and development opportunities
- Cycle to Work Scheme
- Volunteering opportunities
- Full training and uniform provided
Additional Information
Sodexo and our clients are committed to safeguarding and promoting the welfare of children. This role will require background checks, including Protecting Vulnerable Groups (PVG) screening.
Join Us Today
If you’re looking for a rewarding role with a company that values its people, we’d love to hear from you. Please note: We reserve the right to close this advert early if a high volume of applications is received.
Administrator Helpdesk Assistant in Cowdenbeath employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Helpdesk Assistant in Cowdenbeath
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Beath High School or similar organisations. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to helpdesk roles. Think about your past experiences and how they relate to the skills they’re looking for, like communication and problem-solving.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with helpdesk systems and tools mentioned in the job description. Being able to discuss these confidently can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator Helpdesk Assistant in Cowdenbeath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management or helpdesk environments. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've built relationships with customers or suppliers in the past.
Highlight Your IT Knowledge: We’re looking for someone with solid IT skills, so make sure to mention any experience you have with helpdesk systems or similar platforms. If you’ve worked with Microsoft Office applications, give us the details—this is your chance to shine!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Beath High School!
How to prepare for a job interview at Sodexo Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator Helpdesk Assistant. Familiarise yourself with the key tasks mentioned in the job description, like operating the helpdesk and managing data. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves acting as a key point of communication between departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or helpdesk environments. This will highlight your strong communication skills and customer-focused mindset.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a facilities management or helpdesk setting. Think about how you logged calls, escalated issues, or managed maintenance tasks. Showing that you can think on your feet and resolve problems efficiently will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the helpdesk systems they use, or their approach to customer service. This not only shows your interest in the role but also gives you valuable insights into whether the company is the right fit for you.