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- Tasks: Provide a welcoming service and assist patients and visitors at Colchester Hospital.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Competitive pay, mental health resources, discounts, and flexible working.
- Why this job: Make a real difference in patient experiences every day.
- Qualifications: Strong communication skills and confidence with IT systems.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Healthy outcomes start with positive patient experiences. 37.5 hours per week / 5 days in 7 £13.36 per hour + Sodexo Benefits Discounted parking permit Holidays.
As a Visitor Services Assistant at Sodexo, based in Colchester Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater.
What you’ll do:
- Provide a professional and welcoming service at the main reception and Welcome Desk, assisting patients, visitors, and staff with enquiries.
- Operate badge access systems and issue visitor passes in line with Trust security policies.
- Handle car parking enquiries, process payments, and assist with PCN (Penalty Charge Notice) administration.
- Accurately process cash transactions for parking fees, reimbursements, and other visitor services in compliance with NHS financial governance.
- Complete daily cash reconciliation, maintain secure storage, and ensure accurate record-keeping for audit purposes.
- Carry out general office and clerical duties, including data entry, filing, and document handling.
- Respond to Estates and Soft FM requests, escalating issues where necessary.
- Maintain confidentiality and adhere to Information Governance standards at all times.
- Communicate effectively with Sodexo colleagues, ward managers, and service users to ensure smooth service delivery.
- Promote a safe environment by reporting incidents and following health and safety procedures.
- Act as first point of contact for enquiries and requests for both Colchester and Ipswich Hospitals and Community Sites.
What you bring:
- Confidence using Microsoft Office and other basic IT systems.
- A strong team spirit and excellent communication skills.
- The ability to stay calm, focused, and organised under pressure.
- Previous admin experience is desirable.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications — so don’t wait!
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
Visitor Services Assistant in Colchester employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Colchester
✨Tip Number 1
Get to know the company! Research Sodexo and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Visitor Services Assistant, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former Sodexo employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the Sodexo team.
We think you need these skills to ace Visitor Services Assistant in Colchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Visitor Services Assistant, so make sure you understand the key responsibilities and skills required.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We want to see how your experience matches up with the role. Highlight your admin skills, communication abilities, and any relevant experience that shows you can thrive in a healthcare environment.
Show Your Personality: We’re not just looking for qualifications; we want to know who you are! Use your cover letter to showcase your enthusiasm for the role and how you align with our values at Sodexo. Let your personality shine through!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Sodexo Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visitor Services Assistant role. Familiarise yourself with the key responsibilities like handling enquiries, operating badge access systems, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Visitor Services Assistant, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising clear and concise responses will demonstrate your ability to thrive in a dynamic healthcare environment.
✨Demonstrate Organisational Skills
Being organised is key for this role. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Highlighting your ability to stay calm and focused under pressure will reassure the interviewers that you can handle the demands of the job.
✨Emphasise Team Spirit
Sodexo values teamwork, so be ready to discuss how you've collaborated with others in past roles. Share stories that illustrate your strong team spirit and how you contribute to a positive work environment. This will show that you’re not just a good fit for the role, but also for the team.