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- Tasks: Welcome visitors and ensure a safe, professional environment at Merville Barracks.
- Company: Join Sodexo, a company that values your contributions and well-being.
- Benefits: Competitive pay, mental health support, discounts, and flexible working options.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real impact on safety and service.
- Qualifications: SIA licence required; customer service experience and strong communication skills preferred.
The predicted salary is between 27000 - 28000 £ per year.
40 hours per week, 3.5 days out of 7 per week with various shift patterns Monday - Sunday. Rolling rota, 12 hour shifts from 06:30 to 18:30 & 18:30 to 06:30. From £12.97 per hour. Access to Sodexo reward hub and discounts. SIA licence required to be considered for this role.
Join Sodexo as a Front Desk Security at Merville Barracks Colchester, CO2 7UT, where you will play a crucial role in creating a safe, professional, and welcoming environment for all staff, visitors and military personnel. As the first point of contact, you’ll combine excellent customer service with strong administrative and security awareness to ensure smooth and compliant entry to the site.
What you’ll do:
- Welcome, engage with and support all visitors, checking entry documentation and ensuring compliance with MoD entry criteria.
- Provide first-class customer service and maintain a professional, well-kept reception area that creates a positive first impression.
- Operate reception systems, process site passes, and maintain accurate manual and digital records in line with service standards.
- Monitor access control systems, respond to incidents in line with procedures, and follow correct reporting processes at all times.
- Manage incoming queries, relay messages, and provide clear guidance to visitors, contractors, staff and stakeholders.
- Ensure compliance with GDPR, Sodexo policies, client site rules, and relevant legislation.
- Maintain the highest standards of personal presentation and wear the provided uniform at all times.
- Support additional administrative or office tasks as required.
What you bring:
- Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities.
- Standard SIA license.
- Ability to provide a continuous 5-year UK employment and residency history.
- Previous experience in a customer-facing role.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and ability to follow set standards.
- Good IT skills and confidence using digital systems.
- Ability to work independently and within a team.
- Resilience when dealing with conflict, aligned with SIA-based training.
- Working knowledge of GDPR.
- Flexible, proactive and professional approach.
Desirable:
- Experience within a military or security environment.
- Security Clearance (SC).
- Full UK Driving Licence.
What we offer:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
Ready to be part of something greater? Apply today!
Front Desk Security in Colchester employer: Sodexo Ltd
Contact Detail:
Sodexo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Security in Colchester
✨Tip Number 1
Get to know the company! Research Sodexo and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Front Desk Security, you'll be the first point of contact. Role-play scenarios with friends or family to boost your confidence in handling various visitor interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working at Sodexo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Front Desk Security in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Front Desk Security role. Share specific examples of your past experiences that align with our job description.
Show Off Your Communication Skills: Since this role involves interacting with various people, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Sodexo!
How to prepare for a job interview at Sodexo Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front Desk Security role. Familiarise yourself with the job description, especially the key responsibilities like monitoring access control systems and ensuring compliance with MoD entry criteria. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with visitors and staff, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you provided excellent service or handled difficult situations. This will demonstrate your ability to create a welcoming environment and manage queries effectively.
✨Brush Up on Security Protocols
Given the nature of the job, it's crucial to have a good understanding of security protocols, including GDPR compliance and SIA regulations. Be ready to discuss how you've applied these in past roles or how you would handle specific scenarios related to security and compliance during the interview.
✨Dress the Part
First impressions matter, especially in a security role. Make sure to dress professionally for your interview, reflecting the standards expected in the position. This not only shows respect for the interviewers but also gives them a glimpse of how you’ll present yourself in the role.