At a Glance
- Tasks: Provide top-notch support by responding to customer queries via calls and emails.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to positive change and community impact.
- Why this job: Make a real difference by helping others in a fast-paced, dynamic environment.
- Qualifications: Strong communication skills and basic computer knowledge are essential.
The predicted salary is between 18900 - 23100 £ per year.
About the role
Helpdesk Operators Location: 310 Broadway, Salford, M50 2UE
We are looking for a proactive and customer-focused Helpdesk Operators to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering a high standard of service. As a key point of contact for customers and suppliers, you will be responsible for responding to calls, emails and messages within agreed service levels, accurately recording information, and ensuring queries are resolved efficiently. The role requires excellent attention to detail, strong communication skills, and a professional and confident telephone manner. You will work closely with colleagues and suppliers to provide outstanding support, escalating issues where appropriate and contributing to continuous service improvement. We are looking for someone who is adaptable, eager to learn, and committed to delivering a positive customer experience in a dynamic and evolving environment.
DBS, BPSS and SC Clearance Requirement: Candidates must be able to successfully pass DBS, BPSS and Security Check (SC) Clearance. To be eligible for SC Clearance, applicants must have resided continuously in the UK for at least the past five years. Any offer of employment will be subject to satisfactory completion of all required security vetting and clearance checks.
Key Responsibilities
- Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may escape.
- Work in line with established processes and procedures.
- Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
- Demonstrate strong attention to detail when gathering and inputting information.
- Maintain a clear, professional, and confident telephone manner.
- Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
- Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
- Identify potential areas for improvement and report them to the Team Leader.
- Remain flexible and adaptable to change within the role.
Essential Skills & Experience
- Ability to build productive relationships with customers and suppliers.
- Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation).
- Confident keyboard and data-entry skills.
- Basic proficiency in Microsoft Word and Excel.
Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive. From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business.
Joining this segment means becoming part of a collaborative, solutions-focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.
For further details regarding our Sodexo benefits please see attached.
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Helpdesk Operator in Manchester employer: SODEXO LTD
Sodexo Ltd in Salford is an excellent employer that prioritises employee development and offers a dynamic, customer-focused work environment. With comprehensive training and ongoing growth opportunities, you will thrive in a supportive culture that values professionalism and teamwork. Join us to be part of a company that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SODEXO LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SODEXO LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SODEXO LTD:Your cover letter is your chance to shine! Tell us why you want to work at SODEXO LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SODEXO LTD!
How to prepare for a job interview at SODEXO LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
