Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead staffing operations for events at Newcastle United Football Club, managing a large casual workforce.
- Company: Join Sodexo Live! and be part of an iconic venue's hospitality team.
- Benefits: Competitive salary, mental health support, discounts, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while enjoying flexible work and great perks.
- Qualifications: Experience in HR or staffing, strong admin skills, and ability to manage large teams.
- Other info: Dynamic work culture with opportunities for growth and community involvement.
The predicted salary is between 35000 - 37000 £ per year.
Newcastle United Football Club, St James' Park, Newcastle upon Tyne, NE1 4ST
£35,000pa - £37,000pa + excellent benefits
40hrs pw 5/7 Evening and weekend work required - required to work all NUFC home games and events
Free onsite parking
At Sodexo Live!, we create exceptional experiences at some of the UK’s most iconic venues. We are proud to deliver world-class hospitality at Newcastle United Football Club, St James’ Park, and we’re now looking for an experienced and proactive Staffing Manager to lead our people operations across both Hospitality and Stadium Catering.
This is a high-impact, hands-on role, managing a large casual workforce in a fast-paced, event-driven environment. If you thrive on operational challenge, love building and supporting teams, and are passionate about service excellence, this could be the role for you.
What You’ll Do:- As Staffing Manager, you’ll be responsible for the full end-to-end people and staffing lifecycle, supporting senior managers and operational teams to ensure we have the right people, in the right place, at the right time, for every matchday and event.
- You’ll oversee staffing levels, compliance, training, payroll and HR activity across a 52,350-seat stadium, managing up to 2,000 casual workers and 90 contracted employees.
- This is a highly visible role, working closely with site leadership, the wider Sodexo Live! team, and our client.
- Lead recruitment, onboarding and induction for all casual and contracted staff
- Plan and manage staffing numbers in line with operational demand and budgets
- Design and deliver training and induction programmes for casual teams and new starters
- Support Heads of Department with workforce planning and skills development
- Oversee weekly payroll, rate changes and matchday recharges
- Ensure full compliance with Right to Work, safeguarding, training and company policies
- Maintain accurate personnel files, training records and labour systems
- Manage sickness, holidays, probation reviews and contractual changes
- Reduce agency reliance through effective recruitment and retention strategies
- Support matchday operations including staff check-in, incident management and escalations
- Monitor labour costs, forecast demand and report against budget
- Liaise with Sodexo Live! teams nationally to share best practice and implement change
- Provide HR guidance and support to HODs and site leadership
- Proactively plan staffing for fixtures and events 4–6 weeks in advance
- Support recruitment events, seasonal campaigns and pre-season training programmes
- Proven experience in HR, staffing, people operations or workforce management
- Experience managing large, high-volume workforces, ideally in stadiums, hospitality or contract catering
- Strong administrative skills with excellent attention to detail
- Experience of payroll processes and compliance requirements
- Confident delivering training and group inductions
- Ability to build strong relationships with senior stakeholders and operational teams
- Graduate calibre or equivalent professional experience
- CIPD and/or IOSH qualifications (or working towards) desirable
Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Staffing Manager in Sunderland employer: Sodexo Live!
Contact Detail:
Sodexo Live! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staffing Manager in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Newcastle United Football Club. You never know who might help you land that Staffing Manager role!
✨Tip Number 2
Show your passion for hospitality and event management during interviews. Share specific examples of how you've successfully managed large teams or events in the past. This will demonstrate that you’re not just qualified, but genuinely excited about the role and the impact you can make.
✨Tip Number 3
Prepare for situational questions! Think about challenges you’ve faced in staffing or HR and how you overcame them. Being ready with these stories will show that you can handle the fast-paced environment at St James' Park with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sodexo Live! team and being part of something greater.
We think you need these skills to ace Staffing Manager in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Staffing Manager role. Highlight your experience in HR and staffing, especially in fast-paced environments like stadiums or hospitality. We want to see how your skills match what we're looking for!
Showcase Your People Skills: In your application, emphasise your ability to build strong relationships with teams and stakeholders. We love candidates who can demonstrate their experience in managing large workforces and supporting staff development. Let us know how you’ve made an impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and relevant experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sodexo Live!
How to prepare for a job interview at Sodexo Live!
✨Know Your Stuff
Before the interview, make sure you understand the role of a Staffing Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing large teams and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in HR and staffing management. Think about times when you successfully managed a large workforce or implemented training programmes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with insightful questions. Ask about the team dynamics, how they measure success in this role, or what challenges they currently face in staffing. This shows that you’re not just interested in the job, but also in contributing to the team's success.
✨Be Ready for Scenario-Based Questions
Given the fast-paced environment of Newcastle United Football Club, expect scenario-based questions. Prepare to discuss how you would handle staffing shortages on match days or manage conflicts within your team. This will highlight your problem-solving skills and ability to think on your feet.